Action Learning at MIT Sloan

Operations Management
System Dynamics

Operations Research Center

Applied probability; Automotive; B-school; Business education; Computers; Consumer electronics; Facility location; Globalization; Inventory; Logistics; Manufacturing education; Manufacturing management; Manufacturing systems; MBA; Microeconomics; Operations management; Operations research; Production; Supply chain management; Transportation

Donald Rosenfield is a Senior Lecturer in Operations Management and the Director of the Leaders for Global Operations Program at the MIT Sloan School of Management.

Rosenfield focuses on operations management and strategy. His specific areas of interest include supply chain management, logistics planning and strategy, and globalization. He explores how these areas of activity work together for competitive advantage. Rosenfield also investigates facility location, management of global facilities networks, and management of logistics supply chains across multiple organizations. Some particular issues include what types of locations and strategies companies follow in developing global strategies and entering new markets.

Rosenfield holds an SB in mathematics and an SM in operations research and electrical engineering from MIT and a PhD in operations research from Stanford University.

Website: http://web.mit.edu/donrose/www

Name: Alyssa Petchonka
Tel: ((617) 253-2656
E-mail: alyssap@mit.edu

Operations Management

Zeynep Ton is an Adjunct Associate Professor of Operations Management at the MIT Sloan School of Management.

Ton is currently examining how organizations can design and manage their operations in a way that satisfies employees, customers, and investors simultaneously. Her earlier research focused on the critical role of store operations in retail supply chains. Ton identified operational problems at stores that reduce retail supply chain performance as well as store profits and traced these problems to the design of store processes and the management of store labor.

Her work has been published in a variety of journals, including Organization Science, Production and Operations Management, and the Harvard Business Review. In addition, she has written numerous cases that explore different approaches to managing retail stores and labor. Prior to MIT Sloan, Ton spent seven years as an assistant professor in the Technology and Operations Management area at Harvard Business School, where she was awarded the HBS Faculty Teaching Award for teaching excellence.

Ton holds a DBA from Harvard Business School and a BS in Industrial and Manufacturing Engineering from Pennsylvania State University.