Executive Education

Participant Profiles

H. Ludwig Heil

Senior Manager, Mobility Solutions Support
Nokia, Inc.
USA
Executive Certificate in Management and Leadership

Ludwig Heil is responsible for implementing new support strategies and for supporting enterprise and operator customers in the area of mobility solutions such as mobile email, device management, and voice over IP (VoIP). In addition, he is leading efforts in implementing new knowledge management initiatives aimed at improving customer care capabilities.

In his previous career at the IBM Scientific Center and a leading system integrator in Germany, Ludwig was a key player in designing, developing, and supporting leading edge technologies. He started out by pioneering ISO OSI message handling and directory service applications. Later, he worked in billing and customer care for the first digital wireless service operators in North America.

“The MIT Sloan Executive Certificate program provided me with innovative strategic ideas and solutions that helped to refresh my skills and approaches in establishing and optimizing the support strategies I am working on. At the same time, it helped me to develop new ideas to improve internal processes in general.”

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