Results for Customer service:
Department: Senior Lecturer
Contact: (617) 253-2473, aulet@mit.edu
Expertise: $100K Entrepreneurship competition; Alternative energy; Analysts forecasts; Angel investing; Blogs; Breakthrough management; Business plans; Capital controls; Career development; Change management; Communication; Compensation; Competitive strategy; Computer; Computer-aided software; Corporate governance; Customer satisfaction; Customer service; Eastern Europe; Elevator pitch; Emerging businesses; Employee motivation; Energy; Entrepreneurial finance; Entrepreneurial management; Entrepreneurship / New ventures; Global entrepreneurship; Incentives, corporate; Innovation; Intellectual property law; International entrepreneurship; Lead users; Leadership; Management effectiveness, measuring; Managerial communication; Managing change; Marketing strategy; Mergers and acquisitions; Middle East; New ventures; Oil; Organizational communication; Pakistan; Positioning; Pricing; Real estate; Recruitment; Sales and sales processes; Sarbanes-Oxley compliance; Software; Startups; Sustainability; Technological innovation; United Arab Emirates; United Kingdom; Venture capital
David Austin Professor in Management, Emeritus
Department: Professor of Marketing, Emeritus
Contact: (617) 253-6615, glurban@mit.edu
Expertise: Advertising; Automotive; B-school; Bayesian statistics; Brand management; Branding; Consumer marketing; Consumer products (marketing); Customer relationships and CRM; Customer satisfaction; Customer service; Database marketing; Dot-com; E-commerce; Entrepreneurship / New ventures; Information technology for management; Internet; Internet privacy issues; Internet strategy; Knowledge management; Lead users; Market research; Marketing; Marketing strategy; Marketing, international; New ventures; Online feedback mechanisms; Online media; Online shopping; Positioning; Product loyalty; Publishing; Statistics; Telecommunications; Trust-based marketing; Web-based marketing; World Wide Web
T. Wilson (1953) Professor in Management
Department: Professor of Management of Innovation and Engineering Systems
Contact: (617) 253-7155, evhippel@mit.edu
Expertise: Change management; High technology companies; Innovation; Lead users; Management of technology; Managing change; Medical devices; Open source software; Patents; Research and development; Technological innovation; Technology strategy; Technology transfer
Department: Senior Lecturer, Technological Innovation, Entrepreneurship, and Strategic Management
Contact: (617) 258-6101, hbweil@mit.edu
Expertise: Aircraft / Aviation; Airlines; Alliances; Asia; Banking; Banking management; Bermuda; Business process modeling; Capital budgeting; China; Competition; Competitive strategy; Computer industry; Consumer behavior; Convergence; Corporate strategy and policy; Credit cards; Customer relationships and CRM; Customer service; Data acquisition; Digitization; Dot-com bubble bust; E-commerce; Electronic media; Emerging businesses; Emerging markets; Energy; Entrepreneurial management; Entrepreneurship / New ventures; Ethanol; Europe; European Union; Financial services; France; Globalization; Hong Kong; Industrial economics; Information technology; Innovation; International corporate strategy; International management; Internet telephony; Lead users; Management of technology; Marketing strategy; Media; Microeconomics; Mobile computing; New ventures; Nonlinear dynamics; Oil; Online banking; Online media; Pharmaceutical; Pricing; Research and development; Retirement planning; Singapore; Startup; Startups; Strategic management; Strategic planning; System dynamics; Taiwan; Technological innovation; Technology strategy; Technology transfer; Trust-based marketing; Wi-Fi; Wireless communication