Search Results

Results for Customer service:

William Aulet

William Aulet

Department: Senior Lecturer

Contact: (617) 253-2473, aulet@mit.edu

Expertise: $100K Entrepreneurship competition; Alternative energy; Analyst forecasts; Angel investing; Blogs; Breakthrough management; Business plans; Capital controls; Career development; Change management; Communication; Compensation; Competitive strategy; Computer; Computer-aided software; Corporate governance; Customer satisfaction; Customer service; Eastern Europe; Elevator pitch; Emerging businesses; Employee motivation; Energy; Entrepreneurial finance; Entrepreneurial management; Entrepreneurship / New ventures; Global entrepreneurship; Incentives, corporate; Innovation; Intellectual property law; International entrepreneurship; Lead users; Leadership; Management effectiveness, measuring; Managerial communication; Managing change; Marketing strategy; Mergers and acquisitions; Middle East; New ventures; Oil; Organizational communication; Pakistan; Positioning; Pricing; Real estate; Recruitment; Sales and sales processes; Sarbanes-Oxley compliance; Software; Startups; Sustainability; Technological innovation; United Arab Emirates; United Kingdom; Venture capital

Elaine Chen

Elaine Chen

Department: Senior Lecturer

Contact: , eychen@mit.edu

Expertise: Entrepreneurship; Focusing on Disciplined Entrepreneurship, startup fundamentals, leadership and team development, lean startup, customer development, user and buyer persona development, primary market research, and hardware / software product development

Stuart Madnick

Stuart Madnick

John Norris Maguire (1960) Professor of Information Technology

Department: Professor of Information Technology and Engineering Systems

Contact: (617) 253-6671, smadnick@mit.edu

Expertise: Artificial intelligence; Bar code (electronic); Blogs; Component software technologies; Customer relationships and CRM; Data acquisition; Data mining; Data storage; Database and information integration technologies; Database marketing; Defense, military; Digital preservation; Digitization; E-commerce; E-mail; Enterprise information systems; Extranets; Financial information technology; Financial services; Globalization; Healthcare; Information systems; Information technology; Information technology for management; Information technology, artificial intelligence; Information technology, history of; Information technology, impact of; Internet security; Internet software; Internet strategy; Knowledge management; Legacy information; Management of information technology; Microsoft; National security; Online banking; Online shopping; Open source software; Regulation and policy, telecommunications; Security of technology; Software; System dynamics; Technology; Terrorism; World Wide Web

Glen Urban

Glen Urban

David Austin Professor in Management, Emeritus

Department: Professor of Marketing, Emeritus

Contact: (617) 253-6615, glurban@mit.edu

Expertise: Advertising; Automotive; B-school; Bayesian statistics; Brand management; Branding; Consumer marketing; Consumer products, marketing; Customer relationships and CRM; Customer satisfaction; Customer service; Database marketing; Dot-com; E-commerce; Entrepreneurship / New ventures; Information technology for management; Internet; Internet privacy issues; Internet strategy; Knowledge management; Lead users; Market research; Marketing; Marketing strategy; Marketing, international; New ventures; Online feedback mechanisms; Online media; Online shopping; Positioning; Product loyalty; Publishing; Statistics; Telecommunications; Trust-based marketing; Web-based marketing; World Wide Web

Henry Weil

Henry Weil

Department: Senior Lecturer, Technological Innovation, Entrepreneurship, and Strategic Management

Contact: (617) 258-6101, hbweil@mit.edu

Expertise: Aircraft / Aviation; Airlines; Alliances; Asia; Banking; Banking management; Bermuda; Business process modeling; Capital budgeting; China; Competition; Competitive strategy; Computer industry; Consumer behavior; Convergence; Corporate strategy and policy; Credit cards; Customer relationships and CRM; Customer service; Data acquisition; Digitization; Dot-com bubble bust; E-commerce; Electronic media; Emerging businesses; Emerging markets; Energy; Entrepreneurial management; Entrepreneurship / New ventures; Ethanol; Europe; European Union; Financial services; France; Globalization; Hong Kong; Industrial economics; Information technology; Innovation; International corporate strategy; International management; Internet telephony; Lead users; Management of technology; Marketing strategy; Media; Microeconomics; Mobile computing; New ventures; Nonlinear dynamics; Oil; Online banking; Online media; Pharmaceutical; Pricing; Research and development; Retirement planning; Singapore; Startup; Startups; Strategic management; Strategic planning; System dynamics; Taiwan; Technological innovation; Technology strategy; Technology transfer; Trust-based marketing; Wi-Fi; Wireless communication

Birger Wernerfelt

Birger Wernerfelt

J.C. Penney Professor of Management

Department: Professor of Marketing

Contact: (617) 253-7192, bwerner@mit.edu

Expertise: Branding; Competitive strategy; Corporate strategy and policy; Customer incentives; Customer satisfaction; Europe; Game theory; Industrial organization; Marketing strategy; Microeconomics; Research, academic; Signaling; Supply chain management

Your Recent Searches

Can't find what
you're looking for?

Contact us.

Twitter

Paul Denning
Director of Media
Relations
617.253.0576
denning@mit.edu

Patricia Favreau
Associate Director of
Media Relations
617.253.3492
pfavreau@mit.edu

©2010 MIT Sloan School of Management