Adjunct Professor of Management
Biography | Selected Publications
“Bystander Training within Organizations,"Journal of the International Ombudsman Association, Winter 2009, 2(1).
“Dealing with—or Reporting—Unacceptable Behavior" with Linda Wilcox (HMS) and Howard Gadlin (NIH), Journal of the International Ombudsman Association, Winter 2009, 2(1).
“Organizational Systems for Dealing with Conflict & Learning from Conflict—an Introduction;" “Systems for Dealing with Conflict and Learning from Conflict—Options for Complaint-Handling: an Illustrative Case;" “An Organizational Ombuds Office In a System for Dealing with Conflict and Learning from Conflict, or ‘Conflict Management System’;" A Supplemental Chart “Analyzing Your Conflict Management System," in a series of six articles with Brian Bloch and David Miller, Harvard Negotiation Law Review, 2009.
“Micro-affirmations & Micro-inequities," Journal of the International Ombudsman Association, March 2008, 1(1).
“The Organizational Ombudsman," with Yoshiko Takahashi, in The Japanese Journal of Labour Studies, Vol. 48, January 2006, No. 1, pp. 46-56.
“Workplace Justice, Zero Tolerance and Zero Barriers: Getting People to Come Forward in Conflict Management Systems," with Corinne Bendersky, in Negotiations and Change, From the Workplace to Society, Thomas Kochan and Richard Locke (editors), Cornell University Press, 2002.
“Designing Integrated Conflict Management Systems," with the SPIDR Track One Committee, published by the Institute on Conflict Resolution, Cornell University Press, 2001.
“Effectiveness of Organizational Ombudsmen, " with Mary Simon, in The Ombudsman Association Handbook, The Ombudsman Association, Hillsborough, NJ, 2001, pp. 4-01 to 4-22. 2001 update dated April 2002.
“Helping bystanders take responsibility for diversity,” with Maureen Scully and Laura Moorehead, Cultural Diversity at Work, The GilDeane Group, Inc.,Vol. 10:6, July, 1998, p. 14.
“What is it like to be an Organization Ombudsperson?" for the 50th year celebration journal of the IRRA, Perspectives on Work, Vol. 1, no. 2, 1998.
Dispute Resolution in the Non-union Environment: An Evolution Toward Integrated Systems for Conflict Management? in Sandra Gleason, editor, Workplace Dispute Resolution, Michigan State University Press, 1997.
Dealing with Harassment: A Systems Approach, in Sexual Harassment: Perspectives, Frontiers, and Response Strategies, Women & Work, Vol. 5, Margaret Stockdale, editor, Sage Publications, 1996, pp. 241-271.
Specifications for an Effective Integrated Complaint System, in Sexual Harassment on Campus, Robert Shoop et al, editors, Simon and Schuster, 1996.
Options, Functions, and Skills: What the Organizational Ombudsperson Might Want to Know, Negotiation Journal, April 1995, Vol. 11, No. 2, pp. 103-114, also reprinted by The Ombudsman Association, 1995.
People With Delusions or Quasi-Delusions Who ‘Won't Let Go’, Journal of the University and College Ombuds Association, Occasional Paper, Number 1, Fall 1994.
"The Post-Tailhook Navy Designs an Integrated Dispute Resolution System," Negotiation Journal, Vol. 9, No. 3, July 1993, pp. 203-213.
An Overview of Client and Internal Ombudsmen, Journal of Health and Human Resources Administration, Vol. 15, No. 3, Winter 1993, pp. 259-260.
Comment on "What Should I Do with My Problem Employees? A Case Study," Catherine Stover, ed., Small Business FORUM, Journal of the Association of Small Business Development Centers, University of Wisconsin-Extension, Spring, 1993, Vol. 11, No. 1, pp. 19-22. Also reprinted in Problems and Solutions in Small Business Management, Catherine Stover, ed., Upstart Publishing, 1995.
Corporate Ombudsmen: Functions, Caseloads, Successes and Problems, with James T. Ziegenfuss, a 1989 survey of 55 corporate ombudsmen Journal of Health and Human Resources Administration, Vol. 15, No. 3, Winter 1993, pp. 261-280.
“Fostering Diversity, Some Major Hurdles Remain," CHANGE Magazine, March/April 1993, pp. 35-39.
Options and Choice for Conflict Resolution in the Workplace in Negotiation: Strategies for Mutual Gain, by Lavinia Hall, ed., Sage Publications, Inc., 1993, pp. 105-119.
Perspectives on Costs and Cost Effectiveness of Ombudsman Programs in Four Fields, with James T. Ziegenfuss, Gary Hall, Anthony Perneski and Marshall Lux (an analysis of five types of ombudsman offices), Journal of Health and Human Resources Administration, Vol. 15, No. 3, Winter 1993, pp. 281-312.
"The Case of the Hidden Harassment," (comment) in Harvard Business Review, March-April, 1992, p. 7.
Whose Interests Were at Stake — And Who Was at the Table? Negotiation Journal, January 1992, Vol. 8, No. 1.
The Ombudsman's Role in a Dispute Resolution System, Negotiation Journal, October, 1991, Vol. 7, No. 4, pp. 353-361.
"People Who Feel Harassed Need a Complaint System with both Formal and Informal Options," in Negotiation Journal, April, 1990, Vol. 6, No. 2, pp. 161-172.
Barriers to Equality: the Power of Subtle Discrimination, The Employee Responsibilities and Rights Journal, June, 1990, Vol. 3, No. 2, pp. 153-163; also reprinted in Mappes, Thomas A. and Jane S. Zambaty, eds., Social Ethics, 4th edition, McGraw-Hill Book Company, 1991.
Cost-Effectiveness of Ombudsman Offices, with Anthony Perneski, in the Corporate Ombudsman Newsletter, May, 1990.
Helping People Help Themselves: an Option for Complaint Handlers, Negotiation Journal, July, 1990, Vol. 6, No. 3, pp. 239-248.
Ombudsman Dilemmas: Confidentiality, Neutrality, Testifying, Record-Keeping, with Mary Simon and Ann Bensinger, Proceedings of the Annual Conference of SPIDR, 1989, SPIDR, 1990, pp. 282-293. Also reprinted in Journal of Health and Human Resources Administration, Winter 1993, pp. 329-340.
"Corporate Ombudsman," with James T. Ziegenfuss, Lee Robbins and Robert Munzenrider, in Personnel Journal, March, 1989, pp. 76-79.
Should an Ombudsman Testify?, in Alternative Dispute Resolution News, BNA, June, 1989, Vol. 3, pp. 222-223.
What Actually Works? The One-to-one Approach, in Pearson, Carol S. and Donna L. Shavlik and Judith G. Touchton, Educating the Majority, ACE-Macmillan Publishing Co., 1989, pp. 375-384.
"Organizational Response to Assessed Risk," in the Program Record of the 1988 IEEE Electro 1988 Conference, Risk Assessment and Response, IEEE, 1988.
"The Ombudsman as an Ounce of Prevention," with John Reddy, in Industry, Vol. 51, No. 3, (March, 1987), pp. 42-44.
Dispute Resolution in Scientific Settings: A Systems Approach, speech prepared for the AAAS in May, 1984, also in a book by Michael Baker on Scientific and Technical Dispute Resolution, an edited volume of Proceedings. (1987)
New Issues in Testing the Work Force: Genetic Diseases, with Malcolm L. Russell-Einhorn and Jerome N. Weinstein, in Labor Law Journal, Vol. 38, No. 8, (August, 1987), pp. 518-524, also revised for publication in Fred Foulkes, Selected Readings in Strategic Human Resources Management, Prentice-Hall, 1988.
The Corporate Ombudsman Handbook, first (draft) edition, with James Hendry and others as co-editors, May, 1987; and "Corporate Ombudsmen: An Exploratory National Survey of Purposes and Activities," and "Cost-Effectiveness of Ombudsman Offices" with James T. Ziegenfuss and Lee Robbins, May, 1988; both reports distributed to the Corporate Ombudsman Association.
The Corporate Ombudsman: An Overview and Analysis, in Negotiation Journal, Vol. 3, No. 2, (April, 1987), pp. 127-140.
Fear of AIDS, with Malcolm Russell-Einhorn and Michael Baker, in Harvard Business Review, Vol. 64, No. 4, (July-August, 1986), pp. 28-36.
Are You Hearing Enough Employee Concerns? with Michael Baker, in Harvard Business Review, Vol. 62, No. 3, (May-June, 1984), pp. 127-136, a review of non-union complaint systems in the U.S.
The Non-Union Complaint System at MIT: An Upward-Feedback Mediation Model, in Alternatives to the High Cost of Litigation, Vol. 2, No. 4, (April, 1984), pp. 10-18, also reprinted in Riskin, Leonard L. and James Westbrook, Dispute Resolution and Lawyers, West Publishing Co., 1987, and in Westin, Alan and Alfred Felieu, Resolving Employment Disputes Without Litigation, BNA, 1988.
"Roles of Men and Women in Paid and Unpaid Work in the USA," in Mason, Abelle, Understanding American Lectures, Prentice-Hall, Inc., 1983, pp. 124-133.
"Dealing With Sexual Harassment," Harvard Business Review, Vol. 59, No. 3, (May-June, 1981).
Building Mentorship Frameworks for Women (and Men) as Part of an Effective Equal Opportunity Ecology, in Farley, Jennie, (ed.) Sex Discrimination in Higher Education: Strategies for Equality, Cornell University Press, 1981, pp. 23-33 and 102-105. This article also appears in a revised version as "Building Mentoring Frameworks for Blacks (and other people) as part of an Effective Equal Opportunity Ecology," in the Proceedings of the First National Conference on Issues Facing Black Administrators at Predominantly White Colleges and Universities, M.I.T., 1982, pp. 152-158.
Working Parents and Child Care: Issues for the 80's, Keynote paper in New Management Initiatives for Working Parents, Baden, Clifford and Dana E. Friedman, Eds., Wheelock College 1981, pp. 5-9.
"The Case of the Valuable Vendors, Subtle Discrimination as a Management Problem," Harvard Business Review, Vol. 56, No. 5, (Sept.-Oct., 1978), also reprinted in Dealing With Conflict, Harvard Business Review, Harvard Business School, 1983, pp. 167-173.
Choosing Child Care: Many Options, in Rapaport and Rapaport, Fathers, Mothers, and the Future, Routledge and Paul, 1978.
Moving Up: Role Models, Mentors, and the Patron System with Eileen Shapiro and Florence Haseltine, in Sloan Management Review, Vol. 19, No. 3, (Spring, 1978).
"Go Find Yourself a Mentor," in Bourne, Patricia and Velma Parness, eds., Proceedings of the NSF Conference on Women's Leadership and Authority, University of California, Santa Cruz, California, 1977, also reprinted in Comment, Vol. 10, No. 3, (March, 1978), p. 2.
A Handy, Dandy, Quick and Practical Checklist for Women Trustees, in Moore, Kathryn, editor, Gateways and Barriers for Women in the University Community, Cornell University Press, N.Y., 1977, pp. 48-53.
Child Care For the 1980's: Traditional Sex Roles or Androgyny?; in Chapman, Jane R.;Women Into Wives: The Legal and Economic Impact of Marriage, Sage Annuals, 1977.
"That Parents May Work and Children May Thrive," in Raising Children in Urban America, ed. by Nathan Talbot, Little Brown, 1976, pp. 286-304.
"Saturn's Rings," a study of the minutiae of sexism which maintain discrimination and inhibit affirmative action results in corporations and non-profit institutions; published in Graduate and Professional Education of Women, American Association of University Women, 1974, pp. 1-9. "Saturn's Rings II" is a 1975 updating of the original, with racist and sexist incidents from 1974 and 1975. An excerpt appears in the Harvard Medical Alumni Bulletin, Volume 50, No. 1 (Sept./Oct. 1975), pp. 14-18. A more complete version appears in Bourne, Patricia and Velma Parness, eds., Proceedings of the NSF Conference on Women's Leadership and Authority, University of California, Santa Cruz, California, 1977, also reprinted in Comment, Vol. 10, No 3 (March 1978), p. 3. Also revised and republished as "The Minutiae of Discrimination: The Need for Support," in Forisha, Barbara and Barbara Goldman, Outsiders on the Inside, Women in Organizations, Prentice-Hall, Inc., New Jersey, 1981, Ch. 11, pp. 155-171.
Why Do Women Take and Keep Low-Paying Jobs? What Should Be Done? Business and Society Review, No. 5, (Spring 1973), pp. 55-60. Also republished in Corporate Social Policy, by Robert L. Heilbroner and Paul London, Addison-Wesley, 1975, pp. 117-123.
Problems in Considering the Question, Should Mothers Mother or Should Mothers Work,? Ford Foundation Inter-Faculty Symposium on Raising Children in Modern America, Harvard-Radcliffe University, January, 1973, published in Child Care Reprints, Volume IV, Mothers In Paid Employment, Day Care and Child Development Council of America, Inc., 1974.
Prospects and Patterns for Men and Women at Work: To Be Able Both To Love and To Work, Centennial Convocation, Massachusetts Institute of Technology, June, 1973, published in Child Care Reprints, Volume IV, Mothers in Paid Employment, Day Care and Child Development Council of America, Inc. 1974.
The Changing Status of Women: Economic Realities, Wheaton College Alumnae Magazine, Volume LXII, No. 1 (August, 1974), pp. 2 and 36-37.
Day Care for Administrators, Teachers and Parents with Richard Ruopp, Brigid O'Farrell, David Warner and Ruth Freedman, M.I.T. Press, 1973.
Economics of Child Care, with Ralph Husby, in Child Care-Who Cares?, edited by Pamela Roby, Basic Books, 1973, pp. 98-123.
How Much is Good Child Care Worth?, Inequality in Education, No. 13 (December, 1972), pp. 13-16, published by the Center for Law and Education, Harvard University, also republished in Perspectives on Child Care, The National Association for Education of Young Children, Washington, D.C., 1973.
Questions the Employer Might Ask about Supporting or Providing Child Care, Industry and Day Care Conference II, Urban Research Corporations, 5464 South Shore Drive, Chicago, Illinois, 1973.
When the Employer Faces Day Care Decisions: Cost-Benefit Analysis and Other Decision Making Tools, Sloan Management Review, Vol. 14, No. 3, (Spring 1973).
"The State of the Art in Evaluation of Early Childhood Programs," for the National Academy of Public Administration and the General Accounting Office of the United States, May, 1972, included in conference proceedings.
"Economics of Child Care," written and oral testimony to the Senate Finance Committee, September 1971, published in the Child Care Hearings of that Committee, 1971, pp. 235-313.
A Study in Child Care, 1970-71 (OEO - Abt Associates, Cambridge, Massachusetts), Volume I, (principal author); "West 80th Street Day Care Center," and "The Family Day Care Career Program," case studies in the above study, Volumes IIA and IIB, (principal and co-author, respectively; Issues of Cost and Quality, Volume III, (co-author), 1971.
Entrepreneurial Attitudes and National Integration: The Nigerian Case, with John R. Harris, Nigeria: Modernization of the Politics of Communalism, edited by Robert Melson and Howard Wolpe, Michigan State University Press, 1971, pp. 145-169.
"Big Business and the Black Entrepreneur," with Richard S. Rosenbloom, The Clevelander, Greater Cleveland Growth Association, Vol. 45, No 6 (October, 1968), pp. 24-25.
"Entrepreneurial Patterns in the Nigerian Sawmilling Industry," with John R. Harris, Nigerian Journal of Economic and Social Studies, Volume VIII, (March, 1966), pp. 67-96.
Child Care in Massachusetts: The Public Responsibility, with Richard R. Rowe, et al, Massachusetts Advisory Council on Education, 182 Tremont Street, Boston, Massachusetts, 1972. Chapter 8 (by Mary Rowe) reprinted as The Costs of Child Care: Money and Other Resources, Day Care and Child Development Council of America, Inc., Washington, D.C., 1972.
Economics of Child Care at Harvard-Radcliffe, reports submitted to Child Care Council of Harvard-Radcliffe University, 1971 and 1972.
Especially for Working Mothers, Parents Magazine. A monthly column on research and policy relevant to working parents. 1977-1979
Sliding Fee Schedules and Child Care under H.R.I., with David Warner and James Botkin, Abt Associates, Cambridge, Massachusetts, July, 1972.
Conflict management; Conflict resolution; Conflicts of interest; Conflicts of interest; Corporate accountability; Discrimination; Dispute resolution; Dispute resolution; Diversity; Employment relations; Ethics; Family issues; Flextime; Gender issues; Gender issues; Harassment; Hostile work environment; Human rights; Intellectual property; Managing diversity; Negotiation; Negotiation and conflict resolution; Risk management; Sexual harassment; Women in business; Work / family issues; Work-life balance