JoAnne Yates

Sloan Distinguished Professor of Management
Professor of Managerial Communication and Work and Organization Studies

Biography | Selected Publications

"The Role of FIrms in Industrial Standard Setting: Participation, Process and Balance." JoAnne Yates and Craig Murphy. (2014)

"Virtue or Vice: The Role of Firms in Standards Setting." JoAnne Yates and Craig N. Murphy. (2014)

Time, History, and Materiality.” Yates, JoAnne. In Materiality and Time: Historical Perspectives on Organizations, Artefacts and Practices, edited by Francois-Xavier de Vaujany, Nathalie Mitev, Pierre Laniray and Emmanuelle Vaast, 17-32. London, UK: Palgrave McMillan.  (2014)

The Autonomy Paradox: The Implications of Wireless Email Devices for Knowledge Professionals.” Mazmanian, Melissa, Wanda J. Orlikowski and JoAnne Yates. Organization Science Vol. 24, No. 5 (2013): 1337-1357. (2013)

Understanding Historical Methods in Organization Studies.” Yates, JoAnne. In Organizations in Time: History, Theory, Methods, edited by Marcelo Bucheli and R. Daniel Wadhwani, 265-283. Oxford, UK: Oxford University Press, 2013.

"Audience Structure and the Failure of Institutional Entrepreneurship." Kahl, Steven J., Gregory J. Liegel and JoAnne Yates. In History and Strategy (Advances in Strategic Management, Volume 29. Emerald Group Publishing Limited, 2012): 275 – 313.

"Reconfiguring Boundary Relations: Robotic Innovations in Pharmacy Work." Barrett, Michael, Elvor Oborn, Wanda Orlikowski and JoAnne Yates. Organization Science Vol. 23, No. 5 (2012): 1448-1466. (2012)

"ISO 26000, Alternative Standards, and the ‘Social Movement of Engineers' Involved with Standard-Setting." Murphy, Craig N. and JoAnne Yates. In Governing through Standards, edited by Peter Gibbon, Stefano Ponte and Jakob Vestergaard, 159-183. London, UK: Palgrave Macmillan, 2011.

"‘The Hard-Working Obedient Moron’: The Role of Power and Authority in Computer Use in Insurance, 1947-1960s." Kahl, Steve and JoAnne Yates, Working Paper. 2011.

ISO and the Success of Regulation through Voluntary Consensus.” Murphy, Craig N. and JoAnne Yates. In Business and Global Governance, edited by Morten Ougaard and Anna Leander, 200-217. London, UK: Routledge Press, 2010.

"ISO 26000: Fulfilling the Social Promise of Voluntary Consensus Standard Setting? Part I." Craig N. Murphy and JoAnne Yates. In Proceedings of the 2009 ISA - ABRI Joint International Meeting. Rio de Janeiro, Brazil: July 2009.

The International Organization for Standardization (IS0): Global governance through voluntary consensus. Murphy, Craig N. and JoAnne Yates. London, UK: Routledge Press, 2009.

Charles Le Maistre: Entrepreneur in International Standardization.” Yates, JoAnne and Craig N. Murphy. Entreprise et Histoires Vol. 51, No. 2 (2008): 0-27. (2008)

"The Shift from Centralized to Peer-to-Peer Communication in an Online Community: Participants as a Useful Aspect of Genre Analysis." Takahashi, Masamichi, JoAnne Yates, George Herman, Atsushi Ito and Keiichi Nemoto, MIT Sloan Working Paper 4677-08. January 2008.

"The PowerPoint Presentation and its Corollaries: How Genres Shape Communicative Action in Organizations." Yates, JoAnne and Wanda J. Orlikowski. In Communicative Practices in Workplaces and the Professions: Cultural Perspectives on the Regulation of Discourse and Organizations, edited by Mark Zachry and Charlotte Thralls, 67-91. Amityville, NY: Baywood Publishing, 2007.

"The Beginnings." Yates, JoAnne and Christine Kelly. Management Communication Quarterly Vol. 20 (2007): 432-436. (2007)

How Business Enterprises use Technology: Extending the Demand-Side Turn.” Yates, JoAnne. Enterprise and Society Vol. 7, No. 3 (2006): 422-455. (2006)

"Radical Incrementalism: Factoring Use into Technological Change." Steve Kahl and JoAnne Yates. In Proceedings of the 65th Academy of Management Meeting, edited by K. Mark Weaver. Atlanta, GA: August 2006.

Ubiquitous Email: Individual Experiences and Organizational Consequences of BlackBerry Use.” Melissa Mazmanian, JoAnne Yates and Wanda J. Orlikowski. In Proceedings of the 65th Academy of Management Meeting, edited by K. Mark Weaver. Atlanta GA: August 2006.

"From Setting National Standards to Coordinating International Standards: The Formation of the International Organization for Standardization (ISO)." JoAnne Yates and Craig N. Murphy. In Proceedings of 2006 Annual Meeting of the Business History Conference. Toronto, Ontario: June 2006.

Life in the Trading Zone: Structuring Coordination Across Boundaries in Post-Bureaucratic Organizations.” Kellogg, Katherine C., Wanda J. Orlikowski and JoAnne Yates. Organization Science Vol. 17. No. 1 (2006): 22-44. (2006)

Temporal Coordination through Communication: Using Genres in a Virtual Start-up Organization.” Im, Hyun-Gyung, JoAnne Yates and Wanda J. Orlikowski. Information Technology and People Vol. 18, No. 2 (2005): 89-119. (2005)

Structuring the Information Age: Life Insurance and Technology in the Twentieth Century. Yates, JoAnne. Baltimore, MD: Johns Hopkins University Press, 2005.

Using Communication Norms for Coordination: Evidence from a Distributed Team.” Tanu Ghosh, JoAnne Yates and Wanda J. Orlikowski. In 25th International Conference on Information Systems (ICIS 2004)Washington DC: December 2004.

It's About Time: Temporal Structuring in Organizations.” Orlikowski, Wanda J. and JoAnne Yates. Organization Science. Vol. 13, No. 6 (2002): 684-700. (2002)

Enacting New Ways of Organizing: Exploring the Activities and Consequences of Post-Industrial Work.” Katherine C. Kellogg, Wanda J. Orlikowski and Joanne Yates. In Best Papers Proceedings, 62nd Academy of Management Meeting, edited by Dennis H. Nagao. Denver, CO: August 2002.

Distributed Work over the Centuries: Trust and Control in the Hudson's Bay Company, 1670-1826.” O'Leary, Michael, Wanda J. Orlikowski and JoAnne Yates. In Distributed Work, edited by Pamela J. Hinds and Sara Kiesler, 27-54. Cambridge, MA: MIT Press, 2002.

Community-based Interpretive Schemes: Exploring the Use of Cyber Meetings within a Global Organization.” Takeshi Yoshioka, JoAnne Yates and Wanda J. Orlikowski. In Proceedings of the 35th Annual Hawaii International Conference on System Sciences. Wailea, HI: January 2002.

Genre Systems: Structuring Interaction through Communicative Norms.” Yates, JoAnne and Wanda J. Orlikowski. Journal of Business Communication Vol. 39, No. 1 (2002): 13-35. (2002)

Genre Systems: Chronos and Kairos in Communicative Interaction.” Yates, JoAnne and Wanda Orlikowski. In The Rhetoric and Ideology of Genre: Strategies for Stability and Change, edited by Richard Coe, Lorelei Lingard and Tatiana Teslenko. Cresskill, NJ: Hampton Press, 2002.

Genre Taxonomy: A Knowledge Repository of Communicative Actions.” Yoshioka, Takeshi, George Herman, JoAnne Yates and Wanda J. Orlikowski. ACM Transactions on Information Systems, Vol. 19, No. 4 (2001): 431-456. (2001)

"Sloan 2001: A Virtual Odyssey.” Yates, JoAnne, Wanda Orlikowski and Nils Fonstad. In Our Virtual World: The Transformation of Work, Play, and Life Via Technology, edited by Ilze Zigurs and Laku Chidambaram, 191-218. Hershey, PA: Idea Group Publishing, 2001.

Business Use of Information and Technology from 1880-1950.” Yates, JoAnne. In A Nation Transformed by Information: How Information Has Shaped the United States from Colonial Times to the Present, edited by Alfred D. Chandler, Jr. and James Cortada, 107-135. Oxford, UK: Oxford University Press, 2000.

Information Technology and Organizational Transformation: History, Rhetoric and Practice. Yates, JoAnne and John Van Maanen (Eds.).Newbury Park, CA: Sage Publications, 1999.

"Book Review." Yates, JoAnne. Accounting for Growth: Information Systems and the Creation of the Large Corporation, by Margaret Levenstein. Journal of Economic History, June 1999.

“Genre Systems: Structuring Interaction through Communicative Norms.” Wanda J. Orlikowski and JoAnne Yates. In Proceedings from the Association for Business Communication European Convention. Helsinki, Finland: May 1999.

"The Structuring of Early Computer Use in Life Insurance." Yates, JoAnne. Journal of Design History, Vol. 12, No. 1: (1999): 5-24. (1999)

Explicit and Implicit Structuring of Genres: Electronic Communication in a Japanese R&D Organization.” Yates, JoAnne, Wanda J. Orlikowski and Kazuo Okamura. Organization Science Vol. 10, No. 1 (1999): 83-103. (1999)

Proceedings of the International Working Conference on Information and Process Integration in Enterprises. Wakayama, Toshiro, Srikanth Kannapan, Chan Meng Khoong, Sham Navathe and JoAnne Yates (Eds.). Norwell, MA: Kluwer Press, 1998.

“Chronos and Kairos in Communicative Interaction.” JoAnne Yates and Wanda J. Orlikowski. In Proceedings of the 2nd International Symposium on Genre. Vancouver, Canada: December 1997.

"Book Review." Yates, JoAnne. Computer: A History of the Information Machine, by Martin Campbell-Kelly and William Aspray. Business History, October 1997.

"Using Giddens' Structuration Theory to Inform Business History." Yates, JoAnne. Business and Economic History Vol. 26, No. 1 (1997): 159-183. (1997)

Early Interactions between the Life Insurance and Computer Industries: The Prudential's Edmund C. Berkeley.” Yates, JoAnne. Annals of the History of Computing Vol.19, No. 3 (1997): 60-73. (1997)

"Using Giddens' Structuration Theory to Inform Business History." JoAnne Yates. In Proceedings of 1997 Annual Meeting of the Business History Conference. Wilmington, DE: March, 1997.

Collaborative Genres for Collaboration: Genre Systems in Digital Media.” JoAnne Yates, Wanda J. Orlikowski and Julie Rennecker. In Proceedings of the 30th Annual Hawaii International Conference on System Sciences. Wailea, HI: January 1997.

"Book Review." Yates, JoAnne. Review of Exploring the Black Box: Technology, Economics and History, by Nathan Rosenberg. Technology and Culture, July 1996.

“Constituting Genre Repertoires: Deliberate and Emergent Patterns of Electronic Media Use.” JoAnne Yates, Wanda J. Orlikowski and Kazuo Okamura. In Best Papers Proceedings, 55th Academy of Management Meeting, edited by Dorothy P. Moore. Vancouver, Canada: August 1995.

Shaping Electronic Communication: The Metastructuring of Technology in Use.” Orlikowski, Wanda J., JoAnne Yates, Kazuo Okamura and Masayo Fujimoto. Organization Science Vol. 6, No. 4 (1995): 423-444. (1995)

"Application Software for Insurance in the 1960s and Early 1970s." JoAnne Yates. In Proceedings of the 1995 Annual Meeting of the Business History Conference. Fort Lauderdale, FL: March 1995.

Genre Repertoire: The Structuring of Communicative Practices in Organizations.” Orlikowski, Wanda J. and JoAnne Yates. Administrative Science Quarterly Vol. 39, No. 4: (1994): 541-574. (1994)

"Commentary on Borderline Issues: Social and Material Aspects of Design." Yates, JoAnne and Wanda J. Orlikowski. Human-Computer Interactions Vol. 9, No. 1 (1994): 132-136. (1994)

“Helping CSCW Applications Succeed: The Under-Appreciated Role of Technology Mediators.” Kazuo Okamura, Masayo Fujimoto, Wanda J. Orlikowski and JoAnne Yates. In Proceedings of the 1994 ACM Conference on Computer- Supported Cooperative Work, edited by John B. Smith, F. Don Smith and Thomas W. Malone. Chapel Hill, NC: October 1994.

“Evolving Information Use in Firms, 1850-1920: Ideology and Information Techniques and Technologies.” Yates, JoAnne. In Information Acumen: The Understanding and Use of Knowledge in Modern Business, edited by Lisa Bud-Frierman. London, UK: Routledge, 1994.

"Book Review." Yates, JoAnne. Review of Before the Computer: IBM, NCR, Burroughs, and Remington Rand and the Industry They Created, 1865-1956, by James Cortada. The Journal of Economic History, December 1993.

"Knee-jerk Anti-LOOPism and other E-Mail Phenomenoa: Oral, Written and Electronic Patterns in Computer-Mediated Communication." JoAnne Yates and Wanda J. Orlikowski. In Proceedings of the 53rd Academy of Management Meeting, edited by Dorothy P. Moore. Atlanta, GA: August 1993.

"Co-evolution of Information Processing Technology and Use: Interaction between the Life Insurance and Tabulating Industries.” Yates, JoAnne. Business History Review Vol. 67, No. 1 (1993): 1-51.  (1993)

Control Through Communication: The Rise of System in American Management. Yates, JoAnne. Baltimore, MD: Johns Hopkins University Press, 1993.

Genres of Organizational Communication: A Structurational Approach to Studying Communication and Media.” Yates, JoAnne and Wanda J. Orlikowski. Academy of Management Review Vol. 17, No. 2 (1992): 299-326. (1992)

"Information Technology & Business Processes in the 20th Century Insurance Industry." JoAnne Yates. In Proceedings of the 1992 Annual Meeting of the Business History Conference. Pasadena, CA: March 1992.

"Information Technology and Change: The Past and Present as a Window to the Future.” Yates, JoAnne, and Robert I. Benjamin. In The Corporation of the 1990s: Information Technology & Organizational Transformation, edited by Michael S. Scott Morton, 61-92. New York, NY: Oxford University Press, 1991.

"Investing in Information: Supply and Demand Forces in the Use of Information in American Firms, 1850-1920.” Yates, JoAnne, in Inside the Business Enterprise, ed. Peter Temin, 117-154. Chicago, IL: NBER and University of Chicago Press, 1991.

"For the Record: The Embodiment of Organization Memory, 1850-1920." JoAnne Yates. In Proceedings of the 1990 Annual Meeting of the Business History Conference. Baltimore, MD: March 1990.

“The Logic of Electronic Markets?” Malone, Thomas W., JoAnne Yates and Robert I Benjamin. Harvard Business Review, June 1989. 

"The Emergence of the Memo as a Managerial Genre.” Yates, JoAnne. Management Communication Quarterly Vol. 2, No. 4 (1989): 485-510. (1989)

"Information Systems for Handling Manufacturing and Marketing Data in American Firms, 1880-1920." JoAnne Yates. In Proceedings of the 1995 Annual Meeting of the Business History Conference. Boston, MA: March 1989.

"Book Review." Yates, JoAnne. Review of The Control Revolution: Technological and Economic Origins of the Information Society, by James Beniger. The Journal of Interdisciplinary History, September 1988.

Electronic Markets and Electronic Hierarchies: Effects of New Information Technologies on Market Structures and Corporate Strategies.” Malone, Thomas W., JoAnne Yates and Robert I. Benjamin. The Communications of the ACM Vol. 30, No. 6 (1987): 484-497.  (1987)

“From Hand Copy to Xerox Copy: The Effect of Innovations in Duplicating Technology on Organizational Communication." Yates, Joan. In Organizational Communication: Emerging Perspectives II, edited by Lee Thayer, 82-103. New York, NY: Ablex Publishing Corporation, 1987.

"The Telegraph's Effect on Nineteenth Century Markets and Firms." JoAnne Yates. In Proceedings of the 1986 Annual Meeting of the Business History Conference. Columbus, OH: March 1986.

Internal Communication Systems in American Business Structures: A Framework to Aid Appraisal.” Yates, JoAnne. The American Archivist Vol. 48, No. 2 (1985): 141-158. (1985)

Graphs as a Managerial Tool: A Case Study of Du Pont's Use of Graphs in the Early Twentieth Century.” Yates, JoAnne. The Journal of Business Communication Vol. 22, No. 1 (1985): 5-33. (1985)

"Communication for Management." Yates, JoAnne. MIT Sloan Management Review, July 1983.

“Electronic Mail: How will It Change Office Communication? How Can Managers Use It Effectively?” Stein, Judith and JoAnne Yates. In Information Systems and Business Communication, edited by Al Williams and Ray Beswick, 99-105. American Business Communication Association, 1983.

"Book Review." Yates, JoAnne. Review of Guide to Managerial Communication by Mary Munter. MIT Sloan Management Review, July 1982.

From Press Book and Pigeonhole to Vertical Filing: Revolution in Storage and Access Systems for Correspondence.” Yates, JoAnne. Journal of Business Communication Vol. 19, No. 3 (1982): 5-26.  (1982)

"Historical Lessons for the Automated Office." Yates, JoAnne and M. Lynne Markus. Computer Decisions Vol. 14 (1982): 116-119. (1982)

"Book Review." Yates, JoAnne. Review of Managerial Communication: A Finger on the Pulse, by Paul R. Timm. MIT Sloan Management Review, January 1981.

"American Productivity Today and Tomorrow." Yates, JoAnne. Electric Perspectives, October 1979.

"Communication - On Target." Yates, JoAnne. MIT Sloan Management Review, January 1983.

 

Contact Information
Office: E62-335
Tel: (617) 253-7157
Fax: (617) 258-6617
Support Staff
Name: Amy Ruth Wasserman
Tel: (617) 258-8360

Research Center(s)

General Expertise
Blackberry; Changing work environments; Electronic communication; Electronic media; Electronic media; Email; Global standards; Internet; Organizational communication; Organizational studies; Virtual teams and organizations