Sloan Distinguished Professor of Management
Professor of Managerial Communication and Work and Organization Studies
Biography | Selected Publications
“Time, History, and Materiality,” Yates, JoAnne, in Materiality and Time: Historical Perspectives on Organizations, Artefacts and Practices, ed. Francois-Xavier de Vaujany, Nathalie Mitev, Pierre Laniray, Emmanuelle Vaast, in press, Palgrave McMillan.
“The Autonomy Paradox: The Implications of Mobile Email Devices for Knowledge Professionals,” Mazmanian, Melissa, Wanda J. Orlikowski, and JoAnne Yates, Organization Science 23:5 (September-October 2013), pp. 1337-1357
“Understanding Historical Methods in Organization Studies,” Yates, JoAnne, in Marcelo Bucheli and R. Daniel Wadhwani, eds., Organizations in Time: History, Theory, Methods (Oxford: Oxford University Press: 2013): 265-283.
"Audience Structure and the Failure of Institutional Entrepreneurship," Kahl, Steven J., Gregory J. Liegel, JoAnne Yates, in Steven J. Kahl, Brian S. Silverman, Michael A. Cusumano, (eds.) History and Strategy (Advances in Strategic Management, Volume 29) (Emerald Group Publishing Limited, 2012): 275 – 313.
"Reconfiguring Boundary Relations: Robotic Innovations in Pharmacy Work," Barrett, Michael, Eivor Oborn, Wanda Orlikowski, and JoAnne Yates, Organization Science 23 (September/October 2012), 1448-1466
"ISO 26000, Alternative Standards, and the ‘Social Movement of Engineers’ Involved with Standard-Setting," Murphy, Craig N., and JoAnne Yates, in Peter Gibbon, Stefano Ponte, and Jakob Vestergaard, eds., Governing through Standards. (London: Palgrave Macmillan, 2011).
‘The Hard-Working Obedient Moron’: The Role of Power and Authority in Computer Use in Insurance, 1947-1960s (2010)
“ISO and the Success of Regulation through Voluntary Consensus,” Murphy, Craig N., and JoAnne Yates, in Morten Ougaard and Anna Leander, eds, Business and Global Governance (London: Routledge Press, 2010).
"ISO 26000: Fulfilling the Social Promise of Voluntary Consensus Standard Setting? Part I." Murphy, C. N., and J. Yates. Paper presented at the annual meeting of the ISA - ABRI JOINT INTERNATIONAL MEETING, Pontifical Catholic University, Rio de Janeiro Campus (PUC-Rio). Rio de Janeiro, Brazil, 2009.
The International Organization for Standardization (IS0): Global governance through voluntary consensus Murphy, Craig N., and JoAnne Yates. London: Routledge Press, 2009.
The Role of an Online Community in Relation to Other Communication Channels in a Business Development Case (2009)
“Charles Le Maistre: Entrepreneur in International Standardization,” Yates, JoAnne, and Craig N. Murphy, Entreprise et Histoires, 51(2008): 0-27 (2008)
The Shift from Centralized to Peer-to-Peer Communication in an Online Community: Participants as a Useful Aspect of Genre Analysis (2008)
"Conversational Coherence in IM and Getting Work Done." Woerner, S., J. Yates, and W Orlikowski. Proceedings of Hawaii International Conference on System Sciences (HICSS) 40, January 2007.
"Corporate Blogging: Building Community Through Persistent Digital Talk." Jackson, A., J. Yates, and W. Orlikowski. Proceedings of Hawaii International Conference on System Sciences (HICSS) 40, January 2007.
Charles Le Maistre: Entrepreneur in International Standardization (2007)
"The PowerPoint Presentation and its Corollaries: How Genres Shape Communicative Action in Organizations," Yates, JoAnne, and Wanda Orlikowski, in Mark Zachry and Charlotte Thralls (eds.) Communicative Practices in Workplaces and the Professions: Cultural Perspectives on the Regulation of Discourse and Organizations(Amityville, NY: Baywood Publishing, 2007: 67-91.
"From Setting National Standards to Coordinating International Standards: The Formation of the International Organization for Standardization (ISO)." Yates, J., and C. N. Murphy. Proceedings of 2006 Annual Meeting of the Business History Conference. Business and Economic History On-Line, Vol. 4 (2006).
“How business enterprises use technology: Extending the demand-side turn,” Yates, JoAnne. Enterprise and Society, 7:3 (September, 2006), 422-455.
“Life in the trading zone: Structuring coordination across boundaries in post-bureaucratic organizations.” Kellogg, K., W. J. Orlikowski, and J. Yates. Organization Science, 17 (1), 22-44. (2006)
"Radical Incrementalism: Factoring Use into Technological Change." Kahl, S., and J. Yates. Proceedings of the 66th Annual Meeting of the Academy of Management, Atlanta, 2006.
"Ubiquitous Email: Individual Experiences and Organizational Consequences of BlackBerry Use." Mazmanian, M., W. J. Orlikowski, and J. Yates. Proceedings of the66th Annual Meeting of the Academy of Management, Atlanta, 2006.
"CrackBerries: The Social Implications of Ubiquitous Wireless Email Devices." Mazmanian, M., W. J. Orlikowski, and J. Yates. Proceedings of theIFIP 8.2 Working Conference on Ubiquitous Computing, Cleveland, OH., July 2005.
Structuring the Information Age: Life Insurance and Technology in the Twentieth Century. Yates, JoAnne. Baltimore: Johns Hopkins University Press, 2005.
“Temporal Coordination through Genres and Genre Systems,” Im, Hyun, JoAnne Yates, Wanda J. Orlikowski. Information, Technology and People, 18: 2 (2005): 89 – 119. [Recipient of 2006 Highly Commended Award from Emerald LiteratiNetwork.] (2005)
"Using Communication Norms for Coordination: Evidence from a Distributed Team." Ghosh, T., J. Yates, and W. Orlikowski. Proceedings of the 25th International Conference on Information Systems, Washington D.C., December 2004.
"Virtual Organizing: Using Threads to Coordinate Distributed Work." Yates, J., W. Orlikowski, and S. Woerner. Proceedings of the HICSS Conference, January, 2003.
"Community-based Interpretive Schemes: Exploring the Use of Cyber Meetings within a Global Organization." Yoshioka, T., J. Yates, and W. J. Orlikowski. Published in electronic Proceedings of the Hawaii International Conference on System Sciences, 2002.
“Distributed Work over the Centuries: Trust and Control in the Hudson’s Bay Company, 1670-1826,” O'Leary, Michael, Wanda J. Orlikowski, and JoAnne Yates, chapter in Distributed Work, Pamela J. Hinds and Sara Kiesler, eds. (Cambridge, MA: MIT Press, 2002): 27-54.
"Enacting New Ways of Organizing: Exploring the Activities and Consequences of Post-Industrial Work." Kellogg, K., W. Orlikowski, and J. Yates. Academy of Management Best Papers Proceedings, 2002.
“Genre Systems: Chronos and Kairos in Communicative Interaction,” Yates, JoAnne, and Wanda Orlikowski, in The Rhetoric and Ideology of Genre: Strategies for Stability and Change. Richard Coe, Lorelei Lingard, and Tatiana Teslenko, eds. (Cresskill, NJ: Hampton Press, 2002), pp. 103-121.
“Genre Systems: Structuring Interaction through Communicative Norms,” Yate, JoAnne, and Wanda J. Orlikowski. Special Issue on Qualitative Research, Journal of Business Communication 39:1 (2002), pp. 13-35. (2002)
"It's About Time: An Enacted View of Time in Organizations," Orlikowski, Wanda J., and JoAnne Yates. Organization Science, 13: 6 (November-December 2002), pp. 684-700.
"Genre Taxonomy: A Knowledge Repository of Communicative Actions,” Yoshioka, Takeshi, George Herman, JoAnne Yates, and Wanda J. Orlikowski. ACM Transactions on Information Systems, 19: 4 (2001): 431 - 456. (2001)
"Sloan 2001: A Virtual Odyssey,” Yates, JoAnne, Wanda Orlikowski, and Nils Fonstad, in Our Virtual World: The Transformation of Work, Play, and Life Via Technology, edited by Ilze Zigurs and Laku Chidambaram, (Idea Group Publishing, 2001), 191-218.
“Business Use of Information and Technology from 1880-1950.” Yates, JoAnne, in A Nation Transformed by Information: How Information Has Shaped the United States from Colonial Times to the Present, ed. Alfred D. Chandler, Jr., and James Cortada (Oxford Press, 2000), 107-135.
"Explicit and Implicit Structuring of Genres: Electronic Communication in a Japanese R&D Organization," Yates, JoAnne, Wanda J. Orlikowski, and Kazuo Okamura. Organization Science, 10: 1 (January-December 1999): 83-103.
Information Technology and Organizational Transformation: History, Rhetoric and Practice. JoAnne Yates and John Van Maanen, eds., Newbury Park, CA: Sage Publications, 1999.
"The Structuring of Early Computer Use in Life Insurance," Yates, JoAnne. Journal of Design History, 12:1 (1999), pp. 5-24. (1999)
Proceedings of the International Working Conference on Information and Process Integration in Enterprises. Toshiro Wakayama, Srikanth Kannapan, Chan Meng Khoong, Sham Navathe, and JoAnne Yates, eds., Kluwer Press, 1998.
"Using Giddens' Structuration Theory to Inform Business History." Yates, J., Proceedings of refereed conference on The Future of Business History,Hagley Museum and Library. Wilmington, DE, March, 1997.
"Collaborative Genres for Collaboration: Genre Systems in Digital Media." Yates, J., W. Orlikowski, and J. Rennecker. Proceedings of the HICSS Conference, January, 1997.
“Early Interactions between the Life Insurance and Computer Industries: The Prudential’s Edmund C. Berkeley,” Yates, JoAnne. Annals of the History of Computing, 19:3 (1997): 60-73. (1997)
"Application Software for Insurance in the 1960s and Early 1970s." Yates, J. Proceedings of the 1995 annual meeting of the Business History Conference.
"Constituting Genre Repertoires: Deliberate and Emergent Patterns of Electronic Media Use." Yates, J., W. J. Orlikowski, and K. Okamura. Academy of Management Best Papers Proceedings 1995.
“Shaping Electronic Communication: The Metastructuring of Technology in the Context of Use,” Orlikowski, Wanda J., JoAnne Yates, Kazuo Okamura, and Masayo Fujimoto. Organization Science, 6 (1995), 423-444. [Reprinted in Shaping Organizational Form: Communication, Connection, and Community, Sage Publications, 1999] (1995)
"Helping CSCW Applications Succeed: The Role of Mediators in the Context of Use." Okamura, K., M. Fujimoto, W. J. Orlikowski, and J. Yates. Proceedings of the Conference on Computer Supported Cooperative Work, Chapel Hill, N.C., October 1994.
“Evolving Information Use in Firms, 1850-1920: Ideology and Information Techniques and Technologies.” Yates, JoAnne, in Information Acumen: The Understanding and Use of Knowledge in Modern Business, ed. Lisa Bud-Frierman (London: Routledge, 1994).
“Genre Repertoire: Examining the Structuring of Communicative Practices in Organizations,” Orlikowski, Wanda J. and JoAnne Yates. Administrative Science Quarterly, 39 (1994), 541-574. [Recipient of 1995 Alpha Kappa Psi Award of the Association for Business Communications.] (1994)
"Co-evolution of Information Processing Technology and Use: Interaction between the Life Insurance and Tabulating Industries,” Yates, JoAnne. Business History Review, 67 (Spring 1993), 1-51. [Recipient of Newcomen Prize for the best article published in vol. 67 of the Business History Review].
Control Through Communication : The Rise of System in American Management. Yates, JoAnne. Baltimore, MD: Johns Hopkins University Press, 1989, 1993. [Recipient of Waldo Gifford Leland Prize of the Society of American Archivists and the Alpha Kappa Psi Award of the Association of Business Communication.]
“Genres of Organizational Communication: A Structurational Approach to Studying Communication and Media,” Yates, JoAnne, and Wanda J. Orlikowski, Academy of Management Review, 17 (April 1992), 299-326. [Recipient of award for best publication in organizational communication for 1992 in an Academy of Management publication.]
"Information Technology & Business Processes in the 20th Century Insurance Industry." Yates, J. Proceedings of the 1992 annual meeting of the Business History Conference.
"Information Technology and Change: The Past and Present as a Window to the Future,” Yates, JoAnne, and Robert I. Benjamin, in The Corporation of the 1990s: Information Technology & Organizational Transformation, ed. Michael S. Scott Morton (New York: Oxford University Press, 1991), 61-92.
"Investing in Information: Supply and Demand Forces in the Use of Information in American Firms, 1850-1920.” Yates, JoAnne, in Inside the Business Enterprise, ed. Peter Temin (Chicago, IL: NBER and University of Chicago Press, 1991), 117-154.
"For the Record: The Embodiment of Organization Memory, 1850-1920." Yates, J. Proceedings of the 1990 annual meeting of the Business History Conference.
"Information Systems for Handling Manufacturing and Marketing Data in American Firms, 1880-1920." Yates, J. Proceedings of the 1989 annual meeting of the Business History Conference.
"The Emergence of the Memo as a Managerial Genre,” Yates, JoAnne. Management Communication Quarterly, 2 (May 1989), 485-510.
“The Logic of Electronic Markets,” Malone, Thomas W., JoAnne Yates, and Robert I Benjamin. Harvard Business Review, May-June 1989, 166-170. [Reprinted in Revolution in Real Time: Managing Information Technology in the 1990s, Harvard Business School Press, 1991]
“Electronic Markets and Electronic Hierarchies: Effects of New Information Technologies on Market Structures and Corporate Strategies,” Malone, Thomas W., JoAnne Yates, and Robert I Benjamin. The Communications of the ACM, 30 (June 1987), 484-497. [Reprinted in Computer-Supported Cooperative Work: A Book of Readings, ed. by Irene Grief (NY: Morgan Kaufman Publishers, Inc., 1988), 581-607; and in Information Technology and the Corporation of the 1990s: Research Studies, ed. by Thomas J. Allen and Michael S. Scott Morton (NY: Oxford University Press, 1994), 61-83.]
“From Hand Copy to Xerox Copy: The Effect of Innovations in Duplicating Technology on Organizational Communication, in Organizational Communication: Emerging Perspectives II, Lee Thayer, ed. (New Jersey: Ablex Publishing Co., 1987), 82-103.
"The Telegraph’s Effect on Nineteenth Century Markets and Firms." Yates, J. Proceedings of 1986 annual meeting of the Business History Conference.
“Graphs as a Managerial Tool: A Case Study of Du Pont’s Use of Graphs in the Early Twentieth Century,” Yates, JoAnne. The Journal of Business Communication 22 (Winter 1985), 5-33. [Recipient of Alpha Kappa Psi Award of the Association for Business Communications.]
“Internal Communication Systems in American Business Structures: A Framework to Aid Appraisal,” Yates, JoAnne. The American Archivist 48 (Spring 1985), 141-158.
“Electronic Mail: How will It Change Office Communication? How Can Managers Use It Effectively?” in Information Systems and Business Communication, Al Williams and Ray Beswick, eds. (American Business Communication Association, 1983), 99-105.
“From Press Book and Pigeonhole to Vertical Filing: Revolution in Storage and Access Systems for Correspondence,” Yates, JoAnne. Journal of Business Communication 19 (Summer 1982), 5-26. [Reprinted in Studies in the History of Business Writing, ed. George Douglas (Association of Business Communication: 1985): 145-163.]
"The Development of Internal Correspondence in American Business: A Case Study." Yates, J. Proceedings of the 1982 ABCA National Conference.
BlackBerry; Blogs; Changing work environments; Communication practices; Diversity; Electronic communication; E-mail; Future of work; Gender issues, workplace; Groupware; Information systems; Information technology; Information technology, history of; Information technology, impact of; Information technology, social aspects; Innovation; Insurance; Knowledge management; Knowledge sharing; Leadership; Legacy information; Management of information technology; Managerial communication; Managing change; MBA; Mobile computing; Organization studies; Organizational change; Organizational communication; Teams; Wireless communication; Work environments; Working virtually; Writing and presentation skills