JoAnne Yates

Sloan Distinguished Professor of Management
Professor of Managerial Communication and Work and Organization Studies

Biography | Selected Publications

The International Organization for Standardization (IS0): Global governance through voluntary consensus (London: Routledge Press, 2009), with Craig N. Murphy.

The Role of an Online Community in Relation to Other Communication Channels in a Business Development Case (2009)

The Shift from Centralized to Peer-to-Peer Communication in an Online Community: Participants as a Useful Aspect of Genre Analysis (2008)

Charles Le Maistre: Entrepreneur in International Standardization (2007)

Structuring the Information Age: Life Insurance and Technology in the Twentieth Century. Johns Hopkins University Press, 2005

Information Technology and Organizational Transformation: History, Rhetoric and Practice. Newbury Park, CA: Sage Publications, 1999.

Control Through Communication : The Rise of System in American Management (Studies in Industry and Society). Baltimore, MD: Johns Hopkins University Press, 1993.

Proceedings of the International Working Conference on Information and Process Integration in Enterprises. Kluwer Press, 1998. (1988)


Contact Information
Office: E62-335
Tel: (617) 253-7157
Fax: (617) 258-6617
Support Staff
Name: Amy Ruth Wasserman
Tel: (617) 258-8360

Research Center(s)

General Expertise
BlackBerry; Blogs; Changing work environments; Communication practices; Diversity; Electronic communication; E-mail; Future of work; Gender issues, workplace; Groupware; Information systems; Information technology; Information technology, history of; Information technology, impact of; Information technology, social aspects; Innovation; Insurance; Knowledge management; Knowledge sharing; Leadership; Legacy information; Management of information technology; Managerial communication; Managing change; MBA; Mobile computing; Organization studies; Organizational change; Organizational communication; Teams; Wireless communication; Work environments; Working virtually; Writing and presentation skills