Zeynep Ton

Adjunct Associate Professor of Operations Management

Biography | Selected Publications

The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost ProfitsTon, Zeynep. Boston, MA: New Harvest, 2014.

"Why ‘Good Jobs' are Good for Retailers." Ton, Zeynep. Harvard Business Review, January 2012.

"The Effect of Product Variety and Inventory Levels on Sales: A Longitudinal Study." Ton, Zeynep and Ananth Raman. Production and Operations Management Journal Vol. 19, No. 5 (2010): 546-560. (2010)

"The Role of Execution in Managing Product Availability." DeHoratius, Nicole and Zeynep Ton. In International Series in Operations Research and Management Science Retail Supply Chain Management Quantitative Models and Empirical Studies, edited by Narendra Agrawal and Stephen A. Smith, 53-78.  New York, NY: Springer Science+Business Media, LLC, 2008.

"The Hidden Risk in Cutting Retail Payroll." Ton, Zeynep. Harvard Business Review, March 2008. 

"Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance." Zeynep, Ton and Robert S. Huckman. Organization Science Vol. 19, No. 1 (2008): 56-68. (2008)

"The Role of Store Execution in Managing Product Availability." Ton, Zeynep. DBA diss., Harvard University, 2002.

"The Achilles Heel of Supply Chain Management." Raman, Ananth, Nicole DeHoratius and Zeynep Ton. Harvard Business Review. May 2001.

"Execution: The Missing Link in Retail Operations." Raman, Ananth, Nicole DeHoratius and Zeynep Ton. California Management Review Vol. 43, No. 3 (2001): 136-152. (2001)


Contact Information
Office: E62-581
Tel: (617) 715-4838
E-mail: zton@mit.edu
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