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Press Source: Karma Impact

Taiwan’s Gogoro’s headwinds may rise even with new scooter platform

“Gogoro will see that in the long term competitors like Lyft and Lime will have longer lasting batteries and better technology."

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Press Source: MIT Sloan Management Review (Opinion Piece)

Customer centricity in the digital age

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Press Source: The Hill (Opinion Piece)

Artificial intelligence helps salespeople get back to what they do best–...

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Press Source: Boston Business Journal (Opinion Piece) |

Viewpoint: Holiday shopping was biggest in years, but not every retailer...

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Press Source: Sidecar Discover

Customer experience, not discounts, is the answer to the brick-and-morta...

Instead of investing where they need to most, many retailers have fallen into the price discount trap...

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Press Source: The Hill

With better leadership, Sears could've been a contender

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Press Source: Wicked Local Arlington

Will Whole Foods in Arlington, elsewhere sacrifice brand for customer co...

“If they keep attacking the prices and attracting consumers, do they have enough supply of the really high quality that people expect?”

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Press Source: The Boston Globe

Clear lessons offered in delivery debacle

“In logistics, fixing problems is much more expensive than when things were done right the first time.”

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Press Source: The Boston Globe

Today’s teens more savvy when shopping

“They lived through this with lower income. They had to be more value-oriented. It’s played a role in their temperament and attitude.”

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Press Source: Retail Dive

Amazon boosting Indian fashion business

“By placing their products on Amazon’s site, they are helping to legitimize Amazon as a shopping channel in this upscale market."

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