The strategy may help profits, but could create the perception that "free" customer service is low-quality and amplify inequality.
"Good friction is a touch point along the journey to a goal that gives humans the agency and autonomy to improve choice."
"I think that the potential of the metaverse for customer experience is immense. ... it allows customers to co-create."
Dr. Renee Richardson Gosline discusses STEM/STEAM and getting kids of color interested, into programs, and potential future opportunities.
"...it is good business to take a stand."
Fighting anti-Black racism in the corporate world needs to be done in partnership with academia.
