"Low and inconsistent pay wreak havoc on workers' lives, leaving no margin for emergencies or unexpected expenses."
"Companies end up paying a hefty price for low people investment."
"At most companies we've worked with, the people in upstream functions rarely considered the impact their decisions would have on the front line.
"If good jobs can make companies more competitive, more resilient, and more humane, why don't more companies create them?"
A shaken management class is thinking harder about the costs of neglecting frontline staff.
Prof. of the Practice Zeynep Ton's research shows, among other things, the perils of being too lean.
Research by Zeynep Ton has shown that the way jobs are crafted can affect both productivity and compensation.
"Businesses are not willing to raise wages as dramatically as prices."
Zeynep Ton discussed creating better, more desirable jobs as a guest at MIT Sloan Management Review's Work/22 virtual symposium.
Zeynep Ton says that organizations need to start offering better jobs. The 21st century requires a new approach.
