"Units with high turnover have worse customer satisfaction, worse execution and costs are much bigger."
Zeynep Ton continues her quest to prove that better, and better-paid, jobs lead to a virtuous circle.
Zeynep Ton has won the 2023 Thinkers50 Talent Award. Eight MIT Sloan affiliates are included in the Thinkers50 rankings.
Zeynep Ton examines the connection between retention and jobs that make people feel good while doing them.
Business leaders can choose to see their employees as drivers of growth and profitability, invest heavily in them and operate with low turnover.
In “The Case for Good Jobs”, a new book, Zeynep Ton of MIT Sloan School of Management argues that doing less can often make commercial sense.
Zeynep Ton explores how companies can manage their operations in a way that satisfies customers, employees, and investors simultaneously.
Fifteen books were filtered by FT journalists from more than 500 entries for the award.
"Just because you have good pay doesn't mean you have a good job, right? "
Zeynep Ton has assembled a hard-to-dispute argument that better and better-paid jobs contribute to worker dignity and wellbeing.
