"For top managers, state-of-the art AI tools are a no-brainer. But in the wild, it's often just the opposite for frontline employees."

Sep 15, 2022

"There’s been very little research done on the benefits of AI technologies for frontline providers."

Sep 14, 2022

" ... helping employees to accept new technologies is just as important as making sure the systems work in the first place."

Nov 28, 2021

While...workplace hierarchies can impede learning efforts, there are strategies to bolster the success of training initiatives.

Jun 30, 2021