The strategy may help profits, but could create the perception that "free" customer service is low-quality and amplify inequality.

Mar 1, 2023

"Good friction is a touch point along the journey to a goal that gives humans the agency and autonomy to improve choice."

Feb 24, 2023

"I think that the potential of the metaverse for customer experience is immense. ... it allows customers to co-create."

Nov 16, 2022

Dr. Renee Richardson Gosline discusses STEM/STEAM and getting kids of color interested, into programs, and potential future opportunities.

Oct 15, 2021