This business process improvement course introduces a structured approach to design and customer analysis processes that draws on important trends that have become essential to successful innovation in today’s businesses: the digitization of all business processes; the blending of product and service into integrated solutions; considerations around environmental sustainability; and the use of globally-distributed teams.
The Executive Program in General Management (EPGM) is a multi-modular general management and leadership program that introduces mid-career managers and leaders to the latest in MIT thought leadership on innovation, strategy, decision-making, and leadership.