Katherine Dykes and John D. Sterman. In Proceedings of the 28th International Conference of the System Dynamics Society, edited by Tae-Hoon Moon. Albany, NY: July 2010.
Oliva, Rogelio and John D. Sterman. In Handbook Service Science, edited by Cheryl A. Kieliszewski , James C. Spohrer, and Paul P. Maglio, 321-358. New York: Springer, 2010. Download Model and Technical Documentation.
John Sterman. Cambridge, MA: January 2010.
John D. Sterman. Cambridge, MA: January 2010.
Sterman, John D. In Business Simulations: Concepts and Applications, edited by S. Kapoor, India: Icfai Books, 2009.
Rahmandad, Hazhir, Nelson P. Repenning, and John D. Sterman. System Dynamics Review Vol. 25, No. 4 (2009): 309-338. Access paper through MIT Libraries. Download the Vensim Model Reader. Download the Model [Vensim]. Download Supplement [Model Documentation].