"Effectiveness of Organizational Ombudsmen."

Rowe, Mary, and Mary Simon. In The Ombudsman Association Handbook, 1-22. Hillsborough, NJ: The Ombudsman Association, 2002.

"Notes on Complaint-Handling for Managers."

Rowe, Mary. 2002.

"Comment: What should Jane do about Her Top Performer’s Mean Streak?"

Rowe, Mary. Harvard Business Review Case Study, September 2001. Download Comment.

"Designing Integrated Conflict Management Systems."

Ann Gosline, Lamont Stallworth, Myrna C. Adams, Notman Brand, Cynthia J. Hallberlin, Carole Schneider Houk, David B. Lipsky, Jennifer Lynch, Nancy E. Peace, Mary Rowe, and Anne Thomas. In Cornell Studies in Conflict and Dispute Resolution, Ithaca, NY: 2001.

"Dealing with the Fear of Violence: What an Organizational Ombudsperson Might Want to Know."

Mary Rowe and Linda Wilcox. Oakbrook Terrace, IL: 2000.

"Helping bystanders take responsibility for diversity."

Scully, Maureen, Mary Rowe, and Laura Moorehead. Cultural Diversity at Work, July 1998.