"Corporate Ombudsmen: Functions, Caseloads, Successes and Problems."

Ziegenfuss, James T., Mary Rowe, and Robert Munzenrider. Journal of Health and Human Resources Administration Vol. 15, No. 3 (1993): 261-280.

"Ombudsman Dilemmas: Confidentiality, Neutrality, Testifying, Record-Keeping."

Rowe, Mary, Mary G. Simon, and Ann Bensinger. Journal of Health and Human Resources Administration Vol. 15, No. 3 (1993): 329-340.

"Options and Choice for Conflict Resolution in the Workplace."

Rowe, Mary. In Negotiation: Strategies for Mutual Gain, edited by Lavinia Hall, 105-119. Thousand Oaks, CA: Sage Publications, Inc., 1993. Download Preprint.

"Perspectives on Costs and Cost Effectiveness of Ombudsman Programs in Four Fields."

Rowe, Mary, and James T. Ziegenfuss, Gary Hall, Anthony Perneski and Marshall Lux. Journal of Health and Human Resources Administration Vol. 15, No. 3 (1993): 281-312.

"Comment: The Case of the Hidden Harassment."

Rowe, Mary. Harvard Business Review, March 1992. Download Comment.

"Whose Interests Were at Stake — And Who Was at the Table?"

Rowe, Mary. Negotiation Journal Vol. 8, No. 1 (1992): 21-23.