"'Listening-In' to Find and Explore New Combinations of Customer Needs."

Urban, Glen, and John R. Hauser. Journal of Marketing Vol. 68, No. 2 (2004): 72-87.

"The Emerging Era of Customer Advocacy."

Urban, Glen. MIT Sloan Management Review, January 2004.

"Consumer Power and the Internet."

Gagnon, David, Susan Lee, Fernando Ramirez, Siva Ravikumar, Jessica Santiago, Telmo Valido and Glen Urban. In Management: Inventing and Delivering Its Future, 127-160. Cambridge, MA: MIT Press, 2003.

"Online Trust: A Stakeholder Perspective, Concepts, Implications, and Future Directions."

Urban, Glen, Venkatesh Shankar and Fareena Sultan. Strategic Information Systems Vol. 11, No. 3-4 (2002): 325-344.

"An Autobiographical Essay: When I stop Learning, I will Leave."

Urban, Glen. Journal of Marketing Vol. 66, No. 4 (2002): 118-24.

Strategies for eBusiness Success.

Brynjolfsson, Erik and Glen Urban (Eds.). San Francisco, CA: Jossey-Bass, 2001.