Donohue, Karen Lisa, Özalp Özer, and Y. Karen Zheng. Manufacturing and Service Operations Management 20th Anniversary Special Issue Vol. 22, No. 1 (2020): 191-202.
Levi, Retsef, Somya Singhvi, and Y. Karen Zheng. Management Science Vol. 66, No. 1 (2020): 209-226.
Hämäläinen, Marko, Tim Kraft, Doug Thomas, and Y. Karen Zheng. In Responsible Business Operations, edited by Jayashankar Swaminathan and Vinayak Deshpande, 225-241. Cham, Switzerland: Springer Nature Switzerland AG, 2020.
Buell, Ryan, Shwetha Mariadassou, and Y. Karen Zheng, MIT Sloan Working Paper 5590-17. Cambridge, MA: MIT Sloan School of Management, January 2019.
Özer, Özalp and Y. Karen Zheng. In The Handbook of Behavioral Operations, edited by Elena Katok, Karen Donohue, and Stephen Leider, 489-523. Hoboken, NJ: Wiley, 2018. Download Chapter.
Kraft, Tim, León Valdés, and Y. Karen Zheng. Manufacturing & Service Operations Management Vol. 20, No. 4 (2018): 617-636. Download Paper. Supplemental Material.