"The Role of Execution in Managing Product Availability."

DeHoratius, Nicole and Zeynep Ton. In Retail Supply Chain Management: Quantitative Models and Empirical Studies (International Series in Operations Research & Management Science), 53-78. New York, NY: Springer Science+Business Media, LLC, 2008.

"The Hidden Risk in Cutting Retail Payroll."

Ton, Zeynep. Harvard Business Review, March 2008.

"Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance."

Zeynep, Ton and Robert S. Huckman. Organization Science Vol. 19, No. 1 (2008): 56-68.

"The Role of Store Execution in Managing Product Availability."

Ton, Zeynep. Harvard University, Graduate School of Business Administration, 2002.

"The Achilles Heel of Supply Chain Management."

Raman, Ananth, Nicole DeHoratius and Zeynep Ton. Harvard Business Review, May 2001.

"Execution: The Missing Link in Retail Operations."

Raman, Ananth, Nicole DeHoratius and Zeynep Ton. California Management Review Vol. 43, No. 3 (2001): 136-152.