Ideas Made to Matter

How to draft a letter to a workplace harasser

A well-structured letter starts with facts, incorporates feelings, and concludes with a solution, according to MIT Sloan negotiation expert Mary Rowe.

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Explore Online Resources on Conflict Management Systems, Workplace Mistreatment, the Organizational Ombuds Profession, and More

MIT Sloan Adjunct Professor Mary P. Rowe, a pioneer in the organizational ombuds profession, has made many of the articles she has written over her career freely available on her personal webpages at MIT Sloan.

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