We rarely get the opportunity to build modern health systems from scratch. A large-scale effort in Austin, Texas has given rise to a model that is having influence both nationally and internationally, anchored in an approach that overlaps systems thinking and human-centered design. The emerging model features a few unique highlights:
- Clinical models designed to optimize outcomes instead of fee-for-service billing
- Community-based models that anchor on social and behavioral influences on health
- A regional effort to comprehensively remake the public mental health system
- A historical perspective on building health systems from first principles·
- A set of tools for engaging in complex systems design
BIO; Stacey Chang serves as the Executive Director of the Design Institute for Health at the University of Texas at Austin. It is a first-of-its-kind institution, dedicated to applying design approaches to solving systemic health care challenges as an integrated part of an operating health system and a medical education and training program. Working with invested stakeholders in the health ecosystem, and harnessing the resources of the university, the Institute is focused on creating human-centered solutions in clinical and community environments – all with the intent to improve people’s health outcomes and health care experiences. The Design Institute considers topics as broad as the design of health products and services, the built environment, and the structure and functionality of the health ecosystem itself, and is committed to sharing advances that define a new model for societal health.
Until 2014, Stacey served as the Managing Director of the Healthcare practice at IDEO, the global design and innovation firm. Clients included governments, research institutions, hospitals, pharma, insurance, medtech, and all the upstarts trying to rewrite the script, in both established and emerging markets. He graduated from MIT with a bachelor’s degree in mechanical engineering.