Jeanne W. Ross


Jeanne W. Ross


Jeanne W. Ross conducts academic research that targets the challenges of senior level executives at CISR's nearly 100 global sponsor companies. She studies how firms develop competitive advantage through the implementation and reuse of digitized platforms. Her work has appeared in major practitioner and academic journals, including MIT Sloan Management Review, Harvard Business Review, The Wall Street Journal, MISQ Executive, MIS Quarterly, the Journal of Management Information Systems, IBM Systems Journal, and CIO Magazine.

Jeanne is co-author of four books. The fourth book, Designed for Digital: How to Architect Your Business for Sustained Success will be published by MIT Press in the summer of 2019. Her first three books, published by Harvard Business School Press were IT Savvy: What Top Executives Must Know to Go from Pain to Gain (2009), Enterprise Architecture as Strategy: Creating a Foundation for Business Execution (2006), and IT Governance: How Top Performers Manage IT Decision Rights for Superior Results (2004). Jeanne has served on the faculty of customized courses for a number of major corporations, including PepsiCo, McKinsey, General Electric, TRW, Pfizer, News Corporation, Commonwealth Bank of Australia, IBM, and Credit Suisse. She regularly appears as a speaker at major conferences for IT executives.

Jeanne earned a BA at the University of Illinois, an MBA from The Wharton School at the University of Pennsylvania, and a PhD in Management Information Systems from the University of Wisconsin–Milwaukee. She is a founding senior editor and former editor-in-chief of MIS Quarterly Executive.


Designed for Digital: How to Architect Your Business for Sustained Success.

Ross, Jeanne W., Cynthia M. Beath, and Martin Mocker. Cambridge, MA: The MIT Press, 2019.

"Designing Digital Organizations."

Ross, Jeanne W., Ira Sebastian, Cynthia M. Beath, Stuart Scantlebury, Martin Mocker, Nils O. Fonstad, Martin H. Kagan, Kate Moloney, Susan Geraghty Krusell, and Technology Advantage Practice of the Boston Consulting Group, Working Paper. 2016.

"How USAA Architected its Business for Life Event Integration."

Mocker, Martin, Jeanne W. Ross, and Craig Hopkins. MIS Quarterly Executive Vol. 14, No. 4 (2015): 1-2.

"The Long-Tail Strategy for IT Outsourcing."

Su, Ning, Natalia Levina, and Jeanne W. Ross. MIT Sloan Management Review, November 2015.

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