Search
Mud Bay's Good Jobs Journey
By
This case describes how leaders at Mud Bay, a chain of pet products based in Pacific Northwest, changed the way they operated their business from 2014 to 2017. They adopted a framework that included heavy investment in people with operational choices that leverage that investment by increasing produ...
Quest Diagnostics (A): Improving Performance at the Call Centers
By
In July 2015, MaryAnn Camacho joined Quest Diagnostics’s National Customer Service (NCS) organization as its Executive Director. Quest was the leading provider of diagnostic services and solutions in the United States. Camacho was hired to turn around an organization that had gone through a complex ...
PayPal and the Financial Wellness Initiative
By
In 2015, when Dan Schulman became CEO of PayPal, a digital payments company, many people thought of it as the button they clicked when paying for online purchases. In 2015, PayPal embarked on a new mission: using technology to democratize financial services. In Schulman’s words, it would “turn the ...
Why Writing Books Is Better Than Being a Dentist for This MIT Alumna
As an MIT Sloan grad turned dentist turned writer, Gloria Chao, SB ’08, prefers creating magic for her characters to cleaning people’s mouths.
Solving Food and Agriculture Challenges
By
Professors Retsef Levi and Karen Zheng discussed their work in addressing food and agriculture issues across the globe at MIT Sloan Reunion 2023.
Lessons in Innovation Based on Values of the Cherokee Nation
At an MIT event, speakers profiled four Cherokee innovators and traced their success back to the communal and egalitarian culture they came from.