In late 2004, Walt Bernstein, the director of production control for Toyota Motor Manufacturing’s Macon, Georgia operation, was notably frustrated with the plant manager for ChassisCo, a Toyota supplier. There were quality and conformance issues with the rear suspension cradle that ChassisCo was man...

O Fishbanks é uma simulação multijogador baseada na web na qual os participantes fazem o papel de pescadores e procuram maximizar seu patrimônio líquido enquanto, competem com outros jogadores e lidam com variações nos estoques de pescado e na captura. Os participantes compram, vendem e encomendam b...

Set in April 2020, the case chronicles the evolution of Netflix from renting DVDs by mail to the world's leading streaming video on demand (SVOD) provider. It explores Netflix’s distinctive strategy and culture, which promoted independent decision-making, agility, and innovation, and were central to...

In 2017, U.S.- based Liberty Media, owner of the Atlanta Braves baseball team and streaming music provider SiriusXM among other properties, purchased Formula 1, the commercial organization behind the motorsport of F1 from a private equity firm. The well-seasoned management team that took over, inher...

In 2011 Rich Piltch, founder and CEO of ARS, a full-service restoration and reconstruction company based in New England, and the owners of three other restoration and reconstruction companies founded Restoration Affiliates (RA), a network of independent, full-service disaster restoration companies. ...

In July of 2020, the National Hockey League (NHL) and the NHL Players’ Association (NHLPA) were negotiating an agreement on a return-to-play plan for the 2019-20 season interrupted by the COVID-19 pandemic. At the same time, the two parties were negotiating an agreement to extend the league’s collec...

In early 2000, Dean Richard Schmalensee of MIT’s Sloan School of Management needed to make a decision that would shape the future of the school for decades to come. Sloan desperately needed a new building with great classrooms, faculty offices, study rooms for students, and dining. Schmalensee neede...

The synthetic diamond industry was on the radar of diamond giant DeBeers as a potential disruptive technology. In 2009, after years of concerted efforts to improve its tarnished reputation as the industry monopolist, DeBeers was wondering how it should respond to the threat.

Since 1917, American jobs have been classified by their skill level. “Unskilled work” was said to, “require no special training, judgment, or manual dexterity, but supply mainly muscular strength for the performance of coarse, heavy work dexterity.” It was the largest category of work and included m...

Chris Peterson was assigned to lead a newly formed regional consulting team at DSS Consulting. She carefully selected the team members, built a cohesive group, and led the team in developing a new consulting service. Both Peterson and her team were satisfied with their accomplishments and ability to...