"Let the team decide what's best for the team. Let's figure out the goals and customize the success metrics that will best measure productivity."
"AI can customize educational content and feedback based on a student's unique profile and progress, leading to better educational outcomes."
"Units with high turnover have worse customer satisfaction, worse execution and costs are much bigger."
An AI assistant rolled out this year lifted the productivity of customer-support agents by 35%.
The strategy may help profits, but could create the perception that "free" customer service is low-quality and amplify inequality.
"I think that the potential of the metaverse for customer experience is immense. ... it allows customers to co-create."
Companies that are “future ready” have significantly higher financial performance, MIT CISR scientists found.
Brian Halligan (MBA '05) is the cofounder and executive chairperson of HubSpot, a customer relationship management platform based in Cambridge.
Gita Rao says pension funds should ask index providers or money managers to create custom index funds without exposure to Russia and China.
Ambika Singh (MBA '16): "Many days I woke up and expected the entire customer base to have evaporated. But somehow it didn't happen."
