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Yanchong (Karen) Zheng

  • Sloan School Career Development Professor
  • Assistant Professor of Operations Management

Yanchong (Karen) Zheng is a Sloan School Career Development Professor and an Assistant Professor of Operations Management at the MIT Sloan School of Management.

Zheng’s research focuses on studying behavioral and information aspects of supply chains through both analytical modeling and empirical investigation. For example, her study of how trust can improve forecast sharing in a supply chain employs a closed-loop methodology by first analyzing the problem using existing theory, then testing existing theory with human subject experiments, and finally developing new theoretical models to analytically capture important behavioral factors missing in the existing models. Her latest research investigates the impact of consumer behavior on a firm’s operational decisions in a retail setting. Zheng is also interested in sustainability issues within operations management, specifically how consumers’ and other external stakeholders’ increasing concerns over health and the environment can affect supply chain strategies.

Zheng holds undergraduate and master’s degrees from Tsinghua University in China and a PhD from Stanford University.

  • "Establishing Trust and Trustworthiness in Supply Chain Information Sharing." Zheng, Yanchong (Karen), and Özalp Özer. In Handbook of Information Exchange in Supply Chain Management, Switzerland: Springer International Publishing, Forthcoming.
  • "Markdown Management and Quality Perception: Theory and Experiment ." Wichinpong Sinchaisri, Rim Hariss, Georgia Perakis, and Yanchong (Karen) Zheng. In Proceedings of the 11th Annual Behavioral Operations Conference, Madison, WI: July 2016.
  • "Assessing Consumers’ Valuations of Socially Responsible Products with Controlled Experiments." Zheng, Yanchong (Karen), Tim Kraft, and León Valdés. In Environmentally Responsible Supply Chains, edited by Atalay Atasu, 29-50. Switzerland: Springer International Publishing, 2016.
  • "Markdown or Everyday-Low-Price? The Role of Behavioral Motives." Özer, Özalp and Yanchong (Karen) Zheng. Management Science Vol. 62, No. 2 (2016): 326-346.
  • "Trust, Social Networks, and Information Sharing among Executives." Yanchong (Karen) Zheng, Emily Choi, and Özalp Özer. In Proceedings of the 2015 INFORMS Annual Meeting, edited by Xuanming Su, Philadelphia, PA: November 2015.
  • "Process-driven Discussions in CollectiveDecision Making for Operational Risk Management." Yanchong (Karen) Zheng. In Proceedings of the 2015 INFORMS Annual Meeting, Philadelphia, PA: November 2015.
  • "The Role of Farming Supply Chain Structure in Driving Economically Motivated Food Adulteration." Yanchong (Karen) Zheng. In Proceedings of the 2015 INFORMS Annual Meeting, Philadelphia, PA: November 2015.
  • "Transparency and Indirect Reciprocity in Social Responsibility: An Incentivized Experiment." Leon Valdes, Tim Kraft, and Yanchong (Karen) Zheng. In Proceedings of the 2015 INFORMS Annual Meeting, Philadelphia, PA: November 2015.
  • "Trust, Trustworthiness, and Information Sharing in Supply Chains Bridging China and the U.S.." Özer, Özalp, Yanchong (Karen) Zheng, and Yufei Ren. Management Science Vol. 60, No. 10 (2014): 2435-2460. Appendix- Survey. Appendix- Description . Appendix-Data.
  • "The NGO’s Dilemma: How to Influence Firms to Remove a Potentially Hazardous Substance." Kraft, Tim, Yanchong (Karen) Zheng, and Feryal Erhun. Manufacturing & Service Operations Management Vol. 15, No. 4 (2013): 649-669. Appendix.
  • "Behavioral Issues in Pricing Management." Özer, Özalp and Yanchong (Karen) Zheng. In The Oxford Handbook of Pricing Management, edited by Özalp Özer, Robert Phillips, 415-459. Oxford, UK: Oxford University Press, 2012.
  • "Trust in Forecast Information Sharing." Özer, Özalp, Yanchong (Karen) Zheng, and Kay-Yut Chen. Management Science Vol. 57, No. 6 (2011): 1111-1137. Appendix.
  • "A Process Analysis of Global Trade Management: An Inductive Approach." Hausman, Warren H., Hau L. Lee, Graham R.F. Napier, Alex Thompson and Yanchong (Karen) Zheng. Journal of Supply Chain Management Vol. 46, No. 2 (2010): 5-29.
  • "Trust in Forecast Information Sharing." Özalp Özer, Yanchong (Karen) Zheng, and Kay-Yut Chen. In Proceedings of the 2008 INFORMS Annual Meeting, edited by Hani S. Mahmassani, Washington, DC: October 2008.