Donald Kieffer

In this excerpt from their book, "There's Got to Be a Better Way," professor Nelson Repenning and senior lecturer Donald Kieffer wrote: "In our research and in the field with clients over the last 25 years, we have seen several companies attempt to fix everything at once. They make significant investments in their underlying processes, only to abandon them when performance begins to degrade."

The premise of "There's Got To Be A Better Way," by professor Nelson Repenning and senior lecturer Donald Kieffer, is that many of the processes which govern work within organizations are broken. At the heart of the book is a simple instruction to managers: go and see how things actually work. "If you aren't embarrassed by what you find," they wrote, "you probably aren't looking closely enough."

Professor Nelson Repenning and senior lecturer Donald Kieffer wrote: "AI frees up capacity. Use this newly available bandwidth to dust off ideas that have been sitting on the shelf: new services to offer, new markets to enter, and nagging problems to finally solve. Position employees where their skills are strongest; you know them, and they know the business."

In an excerpt from their new book "There's Got to Be a Better Way: How to Deliver Results and Get Rid of the Stuff That Gets in the Way of Real Work," professor Nelson P. Repenning and senior lecturer Donald C. Kieffer wrote: "Good work design principles aren't about the type of work or the industry, they are about taking full advantage of an organization's available brainpower."