Dynamic work design, explained
Stalled projects and workarounds cause chaos in too many organizations. Dynamic work design offers a way to address this through continuous, hands-on problem-solving.
Faculty
Nelson P. Repenning is the Faculty Director of the MIT Leadership Center, and the School of Management Distinguished Professor of System Dynamics and Organization Studies at the MIT Sloan School of Management.
His early work focused on understanding the inability of organizations to leverage well-established tools and practices. He has worked extensively with organizations trying to develop new capabilities in both manufacturing and new product development. Nelson has also studied the failure to use the safety practices that often lead to industrial accidents and has helped investigate several major incidents. This line of research has been recognized with several awards, including best paper recognition from both the California Management Review and the Journal of Product Innovation Management.
Building on his earlier work, Nelson now focuses on developing the theory and practice of Dynamic Work Design—a new approach to designing work that is both effective and engaging—and Dynamic Management Systems, a method for ensuring that day-to-day work is tightly linked to the strategic objectives of the firm. His book (co-authored with Don Kieffer) There Has Got to Be a Better Way describing Dynamic Work Design was recently published by Public Affairs (2025). He is also a partner at ShiftGear Work Design and serves as its chief social scientist.
In 2003, Nelson received the International System Dynamics Society’s Jay Wright Forrester Award, which recognizes the best work in the field in the previous five years. In 2011 he received the Jamieson Prize for Excellence in Teaching. He was recently recognized by Poets and Quants as one of the country's top instructors in executive education.
Nelson is an avid bike racer and regularly competes in Master's cycling events.
He holds a BA in economics from Colorado College and a PhD in operations management and system dynamics from MIT.
Lam, Rhie. Kendall on Air, September 2025.
Repenning, Nelson P. and Donald C. Kieffer. TIME Magazine (online), September 5, 2025.
Repenning, Nelson P. and Donald C. Kieffer. Fortune (online), September 3, 2025.
Repenning, Nelson P. and Donald C. Kieffer. Behavioral Scientist (online), August 31, 2025.
Repenning, Nelson P. and Donald C. Kieffer. Basic Venture, 2025.
Repenning, Nelson P. and Donald C. Kieffer. Big Think, August 8, 2025.
Stalled projects and workarounds cause chaos in too many organizations. Dynamic work design offers a way to address this through continuous, hands-on problem-solving.
MIT Sloan Professor Nelson Repenning, PhD ’96, talks about his 2025 book "There's Got to Be a Better Way," co-authored with Senior Lecturer Donald Kieffer.
The dawn of AI has drawn some of the process issues that have long faced businesses into higher relief, professor Nelson Repenning said during a keynote speech. He added that while large, established organizations may have plans to utilize new tools to free up time and money, they tend to stumble on the change management aspect — in part because they have an opaque view of their teams' workflows.
Professor Nelson Repenning and senior lecturer Donald Kieffer argue that modern management has become too disconnected from the work itself. "You'd be amazed how many executives can't describe how the work actually gets done. It's like trying to fix a car without opening the hood," Kieffer said. "Great leaders don't set expectations and step back. They ask, 'What do you need from me to get there?' Then they go and move those boulders," said Repenning.
In this Lean Blog Interviews podcast episode, professor Nelson Repenning shares insights drawn from his decades of experience studying system dynamics, lean thinking, and organizational learning. He explains how leaders often fall into the "capability trap" — spending their days firefighting immediate issues instead of improving the underlying system.
Five principles make up "dynamic work design," described in the book "There's Got to Be a Better Way," by professor Nelson P. Repenning and senior lecturer Donald Kieffer.
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