Glen Urban

David Austin Professor in Management, Emeritus
Professor of Marketing, Emeritus
Dean Emeritus; Chairman, MIT Center for Digital Business

Biography | Selected Publications

Glen Urban

Glen Urban is the David Austin Professor in Management, Emeritus, Professor of Marketing, Emeritus, Dean Emeritus, and Chair of the MIT Center for Digital Business at the MIT Sloan School of Management. 

Urban concentrates on the fascinating area of trust-based marketing on the Internet. In particular, he explores how trust is built on a website, how site design can maximize sales and trust, and how a trust-based marketing system could provide an alternative to the “push” type of marketing commonly observed. His current research focuses on customer advocacy. Urban’s new Theory A aligns the firm as a representative of customers’ needs and leads to transparency, unbiased advice, trusted advisors, and best products. His recent research concentrates on morphing a website to fit individual cognitive and cultural style. 

Urban holds a BS in mechanical engineering and an MBA from the University of Wisconsin as well as a PhD in marketing from Northwestern University.

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Office: E62-533
Tel: (617) 253-6615
Fax: (617) 258-7597
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Tel: (617) 324-4095
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General Expertise
Advertising; Automotive; Bayesian statistics; Brand management; Branding; B-school; Consumer marketing; Consumer products, marketing; Customer relationships and CRM; Customer satisfaction; Customer service; Database marketing; Dot-com; E-commerce; Entrepreneurship / New ventures; Information technology for management; Internet; Internet privacy issues; Internet strategy; Knowledge management; Lead users; Market research; Marketing; Marketing strategy; Marketing, international; New ventures; Online feedback mechanisms; Online media; Online shopping; Positioning; Product loyalty; Publishing; Statistics; Telecommunications; Trust-based marketing; Web-based marketing; World Wide Web