Operations impact stories

Furniture giant Wayfair is committed not only to providing customers with a wide variety of quality products, but reevaluating and improving their own processes as well. That’s why they initially tasked a team of MIT Sloan Action Learning Operations Lab (Ops-Lab) students with streamlining their Way...

A decade into launch, 3D printing company Formlabs needed a structured process by which to evaluate supply chain and sourcing decisions — so it made perfect sense to bring in current MIT Leaders in Global Operations (LGO) students for help. As part of their Operations Lab (Ops-Lab) project, Zoe Hint...

Computer vision and data analytics can generate real-time information about operations, creating a major opportunity to reduce wait times. In fall 2021, United Airlines asked a team of students in Enterprise Management Lab to develop a strategy for leveraging such technologies to reduce wait times i...

Emergency department (ED) overcrowding is often due to bottlenecks as patients wait for CT scan results. That's why Dr. Miriam Bredella, EMBA '22, set out to reduce turnaround times for ED imaging studies at a major urban hospital for her Organizations Lab project.

A supply chain challenge.

Warehouse space crunch.

Boston Medical Center asked Ops-Lab for help developing a mechanism for deciding which patients to see in person.

Seeking efficiency.