The most serious cases reported by organizational ombuds
When employees contact an ombuds, what issues are raised — and which are most important to all stakeholders, including the organization?
Faculty
Mary P. Rowe is an Adjunct Professor of Negotiation and Conflict Management at the MIT Sloan School of Management and taught these topics for twenty years. She served for almost 42 years as an organizational ombuds reporting directly to five presidents of MIT. As a conflict management specialist and an expert in interpersonal negotiations, Rowe hears from hundreds of people a year about serious conflicts and concerns; she consults widely to corporations, academic institutions, and government agencies.
Rowe’s research and publications encompass a variety of topics encountered in her career—ranging from the role and work of an organizational ombuds to harassment, micro-affirmations, and bystanders. If you are interested in a particular article or topic in Rowe's publications, click here.
Her research interests include the different kinds of power that are used in interpersonal negotiations; harassment; dispute resolution system design; and coping with difficult people and unacceptable behavior. She is especially interested in the role of bystanders and the “bystanders of bystanders” in helping to affirm professional and productive behavior within organizations, and in the power of micro-affirmations to mitigate and even help to prevent the damage caused by micro-inequities of all kinds. Her current writing focuses on providing options for people to have a voice about their concerns and good ideas.
Rowe holds a BA in history/international relations from Swarthmore College and a PhD in economics from Columbia University.
To learn more about Rowe’s work and writing, read her more detailed Research and Publications biography.
Rowe, Mary, Timothy Hedeen, Jennifer Schneider, and Hector Escalante, MIT Sloan Working Paper 7221-24. Cambridge, MA: MIT Sloan School of Management, December 2024.
Rowe, Mary, MIT Sloan Working Paper 7228-24. Cambridge, MA: MIT Sloan School of Management, December 2024.
Rowe, Mary, Timothy Hedeen, Jennifer Schneider, and Hector Escalante, MIT Sloan Working Paper 7220-24. Cambridge, MA: MIT Sloan School of Management, December 2024.
Rowe, Mary, Timothy Hedeen, Jennifer Schneider, and Hector Escalante, MIT Sloan Working Paper 7219-24. Cambridge, MA: MIT Sloan School of Management, December 2024.
Rowe, Mary, Timothy Hedeen, Jennifer Schneider, and Hector Escalante, MIT Sloan Working Paper 5813-19. Cambridge, MA: MIT Sloan School of Management, December 2024.
Cilke, Taylor and Mary Rowe. CREST Security Review, October 2024.
When employees contact an ombuds, what issues are raised — and which are most important to all stakeholders, including the organization?
2023 marked the 50th anniversary of Mary P. Rowe’s tenure at MIT, where she began as the Special Assistant to the President and Chancellor for Women and Work—a role that evolved into an early organizational ombuds, listening to workplace concerns, from both men and women, throughout the Institute.
"I am unaware of ... research ... that so clearly establishes a connection between perceptions of bystander action and occupational wellbeing."