Chloe L. Xie

Senior accountants treat AI as a collaborator. They push back when the system's confidence drops. They catch errors and apply judgment. Junior accountants are more likely to accept AI output at face value, even when the system flags its own uncertainty. Research from assistant professor Chloe Xie and co-author found that it isn't a generational critique. It's a repetition problem. The seniors know what a real answer looks like because they've produced thousands of returns. The juniors haven't yet.

A study by assistant professor Chloe Xie and co-author suggested that generative AI is more likely to enhance accountants' productivity than eliminate them. Their findings indicate that professionals using AI tools can support more clients, close books faster, and improve service quality.

AI offers extraordinary value when geared toward solving real-world problems. In accounting, the technology takes care of the "washing" of data processing, as assistant professor Chloe Xie pointed out, freeing up professionals to focus on analysis and strategy.

According to new research from assistant professor Chloe Xie and co-author, "on average, AI-using accountants support 55% more clients per week compared to non-users, enabling them to broaden their client service scope. These accountants also log more billable hours, indicating that AI helps convert previously non-productive time into client-facing work."