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Teaching Resources Library Operations Management

PayPal and the Financial Wellness Initiative

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In 2015, when Dan Schulman became CEO of PayPal, a digital payments company, many people thought of it as the button they clicked when paying for online purchases. In 2015, PayPal embarked on a new mission: using technology to democratize financial services. In Schulman’s words, it would “turn the ...

Aug 1, 2022
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IWER Artificial Intelligence

Generative AI and Worker Voice

Much has been written about the potential impact of generative AI in the workplace, but the perspective of one set of key stakeholders has often been left out: workers themselves. What’s more, research has found that incorporating the perspective of end users such as workers into the development an...

Apr 5, 2024
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