Zeynep Ton


Zeynep Ton


Zeynep Ton is a Professor of the Practice at the MIT Sloan School of Management.

Zeynep is currently examining how organizations can design and manage their operations in a way that satisfies employees, customers, and investors simultaneously. Her earlier research focused on the critical role of store operations in retail supply chains. Her work has been published in a variety of journals, including Organization Science, Production and Operations Management, and the Harvard Business Review. In addition, she has written numerous cases that explore different approaches to managing retail stores and labor.

In 2014, Zeynep published her findings in a book, The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits. The book draws on 15 years of research to show that the key to offering good jobs to employees, great service to customers, and superior returns to investors is combining investment in employees with specific operational choices that increase employees’ productivity, contribution, and motivation.

After her book was released, retail leaders started reaching out to Zeynep to understand how to implement the Good Jobs Strategy in their organizations, or to describe how they were already adopting the strategy. Zeynep cofounded the nonprofit Good Jobs Institute to help them transform through assessments, workshops, and longer term partnerships.

Prior to MIT Sloan, Zeynep spent seven years as an assistant professor in the Technology and Operations Management area at Harvard Business School. She has received several awards for teaching excellence both at HBS and MIT Sloan.

Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the US on a volleyball scholarship from the Pennsylvania State University. She received her BS in industrial and manufacturing engineering there and her DBA from the Harvard Business School.



"If Higher Pay Is Profitable, Why Is It So Rare? Modeling Competing Strategies in Mass Market Services."

Rahmandad, Hazhir, and Zeynep Ton. Organization Science. Forthcoming.

"How 4 Retailers Became 'Best Places to Work'."

Ton, Zeynep, and Sarah Kalloch. Harvard Business Review, January 2017.

"The Effect of Product Variety and Inventory Levels on Sales: A Longitudinal Study."

Ton, Zeynep and Ananth Raman. Production and Operations Management Journal Vol. 19, No. 5 (2010): 546-560.

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