Learning Objectives
- Describe what needs to change for Schnieder’s business model to become not just product-centric but also service-centric.
- Using Schneider as an example, distinguish among these three concepts: an operational backbone, a digital services platform, and the internet of things.
- Explain why the four reusable services built for the DST needed to be connected to Schneider’s operational backbone.
- Critique Schneider’s “funnel model” for identifying, building, and launching new digital services.
- Devise a set of key performance indicators for evaluating Schneider’s success in launching, selling, and supporting digital services.
Abstract
This story traces Schneider Electric’s journey to becoming a digital company. It highlights the company’s development of an IoT platform to support asset performance management and other information-based services. It also describes the organizational changes accompanying Schneider Electric’s transformation from an electrical products company to a digital company.
Appropriate for the Following Course(s)
digital transformation, Internet of Things, business models, enterprise architecture, change management, and platform as a service
THERE IS NO TEACHING NOTE FOR THIS CASE STUDY.