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Behavioral Science

Silence is golden: New research out of MIT’s Sloan School of Management suggests that extended silence during negotiations leads to better results for both parties

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Pausing silently helps negotiators shift from fixed pie thinking to a more deliberative mindset

Cambridge, Mass., March 25, 2021—Extended silence during negotiations leads to better outcomes for both parties, according to new research led by Jared R. Curhan, Gordon Kaufman Professor and an Associate Professor of Work and Organization Studies, at the MIT Sloan School of Management.

The study finds that periods of silence interrupt default, zero-sum thinking and help foster a more deliberative mindset, which in turn results in both sides performing better. The research, conducted by Prof. Curhan and his colleagues—Jennifer R. Overbeck of Melbourne Business School, Yeri Cho of the University of La Verne, Teng Zhang of Penn State Harrisburg, and Yu Yang of ShanghaiTech University—is slated to be published in a forthcoming issue of the Journal of Applied Psychology.

“When put on the spot to respond to a tricky question or comment, negotiators often feel as though they must reply immediately so as not to appear weak or disrupt the flow of the negotiation,” says Prof. Curhan. “However, our research suggests that pausing silently can be a simple yet very effective tool to help negotiators shift from fixed pie thinking to a more reflective state of mind. This, in turn, leads to the recognition of golden opportunities to expand the proverbial pie and create value for both sides.”

The research consists of four studies. In the first study, the research team explored the effect of silence as it occurs naturally in a negotiation. Participants arrived at a laboratory two at a time and were randomly assigned to one of two roles—candidate or recruiter—in a negotiation simulation. The candidate and recruiter had to negotiate over multiple issues concerning the candidate's employment compensation package.

Using a computer algorithm to measure intervals of silence lasting at least three seconds, the team found that periods of silence tended to precede breakthroughs in the negotiation. In fact, breakthroughs were more likely to occur after silent pauses than at any other point in the negotiation.

Three other experiments looked at how people can use silence as a strategy. Again, participants were randomly assigned roles in an employment negotiation; but for these studies, at least one party was privately instructed to add silent pauses to their negotiation. After the negotiation, participants were asked to report their outcomes and also the extent to which they experienced a deliberative mindset. The researchers found that when silence was used as a tactic, the silence user tended to adopt a deliberative mindset and was more likely to recognize opportunities for both sides to get more of what they wanted.

According to Prof. Curhan, silence affords the initiator the chance to think more deeply about the problem and therefore enlarge the pie in an efficient way. The findings have practical applications for everyday negotiations.

 

“In conventional wisdom, negotiation is seen as a tug of war—any gain to one side reflects a loss to the other,” he says. “But it doesn’t have to be a battle and the pie isn’t necessarily fixed. There are creative ways to address conflicts and there is more room for agreement than people assume. Our study shows that one way to find that room and spark that resourcefulness is through silence.”

The MIT Sloan School of Management

The MIT Sloan School of Management is where smart, independent leaders come together to solve problems, create new organizations, and improve the world. Learn more at mitsloan.mit.edu.

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