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"We need to consider the speed of the computer versus the route."

One in four married couples aren't taking full advantage of the 401(k) matching contributions their employers offer.

"Units with high turnover have worse customer satisfaction, worse execution and costs are much bigger."

"In ZIP codes where poor people encounter a higher share of rich people daily, there’s a higher degree of cross-class friendships."

"We do see people leaving low wage jobs. They are starting businesses, and the businesses are doing great because there's money around."

An AI assistant rolled out this year lifted the productivity of customer-support agents by 35%.

"When there's not a competitive threat, they're not making that investment. And quality is lower."

"I don't think these employer actions will insulate these companies from getting organized."