Juanjuan Zhang
John D. C. Little Professor of Marketing, Professor, Marketing, Professor, Marketing
John D. C. Little Professor of Marketing, Professor, Marketing, Professor, Marketing
MIT Sloan School Dean, Emeritus, David Austin Professor in Marketing, Emeritus, Professor of Marketing, Emeritus
Academic Head, Enterprise Management Certificate; Senior Lecturer, Marketing
Senior Lecturer, Senior Lecturer and Research Scientist, Marketing
Erwin H. Schell Professor, Professor, Marketing, Professor, Marketing
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This 2019 MIT Sloan case by Zeynep Ton and Katie Bach describes how the executive team at Mud Bay, a privately held pet store chain based in Olympia, Washington, implemented a good jobs strategy by offering better wages and benefits and seeking to recoup the costs by increasing sales growth and lowe...