How does access to a generative AI tool affect work in a call center? That was a research question addressed by MIT Sloan Professor Danielle Li at a recent session of the MIT Institute for Work and Employment Research (IWER) weekly seminar series.

MIT Sloan Adjunct Professor Mary P. Rowe, a pioneer in the organizational ombuds profession, has made many of the articles she has written over her career freely available on her personal webpages at MIT Sloan.