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Faculty & Research Centers
In addition to teaching core written and oral communication skills, the Managerial Communication faculty is very involved in MIT Sloan’s most important and groundbreaking initiatives.
Quest Diagnostics (A): Improving Performance at the Call Centers
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In July 2015, MaryAnn Camacho joined Quest Diagnostics’s National Customer Service (NCS) organization as its Executive Director. Quest was the leading provider of diagnostic services and solutions in the United States. Camacho was hired to turn around an organization that had gone through a complex ...
Healthcare Certificate
Overview and requirements for the MIT Healthcare Certificate
Our People
Our faculty researchers have deep expertise in operations management, organizational behavior, system dynamics, accounting, marketing, and finance.
Mud Bay's Good Jobs Journey
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This 2019 MIT Sloan case by Zeynep Ton and Katie Bach describes how the executive team at Mud Bay, a privately held pet store chain based in Olympia, Washington, implemented a good jobs strategy by offering better wages and benefits and seeking to recoup the costs by increasing sales growth and lowe...
Solving Food and Agriculture Challenges
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Professors Retsef Levi and Karen Zheng discussed their work in addressing food and agriculture issues across the globe at MIT Sloan Reunion 2023.
Zeynep Ton Makes the Case for Good Jobs
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During an event at the MIT Sloan School, MIT Sloan Professor of the Practice Zeynep Ton spoke about her recent book, “The Case for Good Jobs."
Lessons in Innovation Based on Values of the Cherokee Nation
At an MIT event, speakers profiled four Cherokee innovators and traced their success back to the communal and egalitarian culture they came from.
This Nonprofit Is Proving That Creating Good Jobs Is Good Business
The Good Jobs Institute, founded by Professor of the Practice Zeynep Ton, helps companies improve frontline jobs and company performance.