Much has been written about the potential impact of generative AI in the workplace, but the perspective of one set of key stakeholders has often been left out: workers themselves. What’s more, research has found that incorporating the perspective of end users such as workers into the development an...

How does access to a generative AI tool affect work in a call center? That was a research question addressed by MIT Sloan Professor Danielle Li at a recent session of the MIT Institute for Work and Employment Research (IWER) weekly seminar series.

Three members of the faculty of the MIT Institute for Work and Employment Research (IWER) have received seed grants from MIT to produce papers exploring some of the societal impacts of generative artificial intelligence.

While no one can say for sure yet, it’s possible generative AI might reduce the contemporary societal problem of income inequality. That’s one of the conclusions reached by MIT Sloan School Associate Professor Nathan Wilmers in a new analysis.

The December 2023 issue of the MIT Institute for Work and Employment Research (IWER) newsletter includes a special focus on women and work.