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Teaching Resources Library Operations Management

Mud Bay's Good Jobs Journey

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This case describes how leaders at Mud Bay, a chain of pet products based in Pacific Northwest, changed the way they operated their business from 2014 to 2017. They adopted a framework that included heavy investment in people with operational choices that leverage that investment by increasing produ...

Aug 25, 2022
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Steven Eppinger

General Motors Leaders for Global Operations Professor of Management, Professor of Management Science and Innovation

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Faculty

Charles Fine

Chrysler Leaders for Global Operations Professor of Management, Professor of Operations Management and Engineering Systems, Co-Director, International Motor Vehicle Program, et. al.

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IWER Non-Research

Mud Bay's Good Jobs Journey

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This 2019 MIT Sloan case by Zeynep Ton and Katie Bach describes how the executive team at Mud Bay, a privately held pet store chain based in Olympia, Washington, implemented a good jobs strategy by offering better wages and benefits and seeking to recoup the costs by increasing sales growth and lowe...

Feb 19, 2019
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