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The strategy may help profits, but could create the perception that "free" customer service is low-quality and amplify inequality.

"If we are going to increase productivity, [and the] life expectancy of our citizens, we have to make our cities cleaner and more sustainable."

Research by Zeynep Ton has shown that the way jobs are crafted can affect both productivity and compensation.

"MIT Sloan has long been a strong pipeline for many technology and e-commerce companies who recruit product managers on campus every year."

A new MIT center aims to dig deeper into how AI could impact workers.

Prof. Paul Osterman is a signatory to a statement released by the Good Jobs Champions Group laying out three pillars of a good job.

A group of MIT researchers has managed to narrow down all approaches and scenarios of digitally transformation to four clear-cut pathways.

"Analysis suggests that businesses can reduce turnover and increase productivity by working with unions to build labor-management relationships."