Investigates drivers of poor performance in a customer service operation and identify what needs to be done to improve performance.
Illustrates how to achieve a high level of coordination and initiative within a diversified entity, demonstrate the inherent challenges in building a network rather than a firm even when all involved have a common objective, and evaluates a strategy in creating value for customers and capturing valu...
Demonstrates the business, operations, and employee relations strategies and practices that support “high road” businesses and what makes a collective action by employees successful.
Demonstrates how an organization, with the right leadership, can effect change with little or no power.
Access the project Questionnaire here and reach out to us for any help with troubleshooting. You can also find instructions about filling out the Questionnaire and making your 3-minute video here.
The MIT Climate Policy Center serves as a trusted, nonpartisan resource for policymakers advancing evidence-based climate policy.
Faculty leadership and Affiliated Faculty for Climate Policy Center.
Illustrates the utility of business practices in the society at large while helping students see beyond the cliché that “the business of business is business”, explores the relation of management principles to nonbusiness goals, and demonstrates the art of preparing for a turnaround.
Introduces students to differing views between actuaries and economists on pension fund liability valuation, and how these views can create conflicts of interest, and invites thinking about how they might practice values-based leadership in a business setting.
