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An AI assistant rolled out this year lifted the productivity of customer-support agents by 35%.

"When there's not a competitive threat, they're not making that investment. And quality is lower."

"I don't think these employer actions will insulate these companies from getting organized."

"The 'Geek Way' is an upgrade to the company, it's a better set of philosophies and practices for running this thing we call a company."

Are boomers or doomers more likely to be right in their AI predictions?

"Dollarizing with a shortage of dollars stinks. The country must primarily address its chronic fiscal problem.

Richard Schmalensee's research has focused on industrial organization economics and its application to management and public policy issues.

Associate Professor Jackson Lu explained in his paper how the deeply ingrained perception is hindering the promotion of East Asians in leadership

"We are basically seeing a repeat of Chinese history, when the Chinese state previously restricted economic and political freedom."