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When does a restaurant become a chain?
“It’s about expectation, knowing what an outlet is and what the experience is going to be like.’’
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Marketing Education: How Academic and Business Partnerships Elevate Student Learning
"The critical role of 'Action Learning' at MIT Sloan...classroom-taught concepts and theories are applied in practice with companies worldwide."
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Amazon boosting Indian fashion business
“By placing their products on Amazon’s site, they are helping to legitimize Amazon as a shopping channel in this upscale market."
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Today’s teens more savvy when shopping
“They lived through this with lower income. They had to be more value-oriented. It’s played a role in their temperament and attitude.”
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Clear lessons offered in delivery debacle
“In logistics, fixing problems is much more expensive than when things were done right the first time.”
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Will Whole Foods in Arlington, elsewhere sacrifice brand for customer convenience?
“If they keep attacking the prices and attracting consumers, do they have enough supply of the really high quality that people expect?”
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Customer experience, not discounts, is the answer to the brick-and-mortar problem: A conversation with Sharmila Chatterjee
Instead of investing where they need to most, many retailers have fallen into the price discount trap...
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Taiwan’s Gogoro’s headwinds may rise even with new scooter platform
“Gogoro will see that in the long term competitors like Lyft and Lime will have longer lasting batteries and better technology."
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Lyft building services for the blind, boosting “woke” image
Positioning itself as the inclusive, socially-minded ride-sharing company is a smart move.
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Wharton, MIT Professors See Upside At Nordstrom, Kohl’s, And Target
"Bricks and mortar retailers thought e-commerce would be a small component and adoption would be slower."