Customer experience, not discounts, is the answer to the brick-and-mortar problem: A conversation with Sharmila Chatterjee
Instead of investing where they need to most, many retailers have fallen into the price discount trap...
Instead of investing where they need to most, many retailers have fallen into the price discount trap...
“Gogoro will see that in the long term competitors like Lyft and Lime will have longer lasting batteries and better technology."
Positioning itself as the inclusive, socially-minded ride-sharing company is a smart move.
"Bricks and mortar retailers thought e-commerce would be a small component and adoption would be slower."
Department stores have been struggling...there is still a place for them if they can give customers what they’re looking for.
“We are reasonably certain until approximately June 15 there will be significant measures...After that, God knows.”
“...we should invest … [in] projects that will have a long-run payoff that will enable the industries and jobs of the future."
Prof. Chatterjee says Amazon’s brick-and-mortar competitors would need months of lead time to build the kind of distribution muscle Amazon has.
“... the entire community here at MIT... really rallied to COVID-19 and this need for crisis innovation with such passion and purpose."
"Job creation is, by definition, a net number. We need new businesses...to create economic opportunity..."