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Mud Bay's Good Jobs Journey
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This case describes how leaders at Mud Bay, a chain of pet products based in Pacific Northwest, changed the way they operated their business from 2014 to 2017. They adopted a framework that included heavy investment in people with operational choices that leverage that investment by increasing produ...
Quest Diagnostics (A): Improving Performance at the Call Centers
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In July 2015, MaryAnn Camacho joined Quest Diagnostics’s National Customer Service (NCS) organization as its Executive Director. Quest was the leading provider of diagnostic services and solutions in the United States. Camacho was hired to turn around an organization that had gone through a complex ...
PayPal and the Financial Wellness Initiative
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In 2015, when Dan Schulman became CEO of PayPal, a digital payments company, many people thought of it as the button they clicked when paying for online purchases. In 2015, PayPal embarked on a new mission: using technology to democratize financial services. In Schulman’s words, it would “turn the ...
Does 'Food as Medicine' Make a Big Dent in Diabetes?
Study of rigorous trial, co-authored by Erwin H. Schell Professor Joseph Doyle, shows mixed results and suggests need to keep examining how nutrition can combat a pervasive disease.
Former Aetna CEO on Reframing Identity and Possibility in Leadership
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As Ron Williams, SF ’84, explained to MIT Sloan students at the iLead Speaker Series in April, Aetna's successful turnaround was the result of a tremendous team effort.
Solving Food and Agriculture Challenges
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Professors Retsef Levi and Karen Zheng discussed their work in addressing food and agriculture issues across the globe at MIT Sloan Reunion 2023.