Why do many U.S. colleges give preference to applicants who are relatives of alumni? A new paper coauthored by MIT Sloan Professor Emilio J. Castilla sheds light on this question.
Working with a medical center and a union, a team of MIT Sloan researchers will develop and test strategies for integrating frontline workers' voices and insights into the development of AI tools.
IWER hosts a weekly seminar on Tuesdays during the academic year. One of the longest-running seminar series at MIT, it features presentations by work and employment researchers from around the world.
Demonstrates how a start-up can disrupt an established industry known for mediocre service and bad jobs with a good jobs strategy—a human-centered operations strategy that combines investment in frontline employees with carefully made operational choices and strong commitment to values, provides an ...
Our faculty researchers have deep expertise in operations management, organizational behavior, system dynamics, accounting, marketing, and finance.
This case describes how leaders at Mud Bay, a chain of pet products based in Pacific Northwest, changed the way they operated their business from 2014 to 2017. They adopted a framework that included heavy investment in people with operational choices that leverage that investment by increasing produ...
Investigates drivers of poor performance in a customer service operation and identify what needs to be done to improve performance.
Led by MIT Sloan Professor Erin L. Kelly, a team of researchers recently completed a multiyear study of how working conditions and worker voice affect worker well-being in e-commerce warehouses.
Creates awareness on the importance of measuring workers’ financial wellness, enables discussion of the difference between market wages and living wages and highlight why benchmarking the market for frontline workers often results in high turnover, inability to focus on the job, low productivity and...
Information Technology PhD students Alice Cai and Peyman Shahidi from MIT Sloan have been named 2026 Rafel Lucea Memorial Research Award recipients, with Cai as winner and Shahidi as honorable mention.
