How does access to a generative AI tool affect work in a call center? That was a research question addressed by MIT Sloan Professor Danielle Li at a recent session of the MIT Institute for Work and Employment Research (IWER) weekly seminar series.

2023 marked the 50th anniversary of Mary P. Rowe’s tenure at MIT, where she began as the Special Assistant to the President and Chancellor for Women and Work—a role that evolved into an early organizational ombuds, listening to workplace concerns, from both men and women, throughout the Institute.